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ebobandchris's avatar
ebobandchris
Channel Surfer
2 years ago
Solved

Roku Streambar displaying 'Out of range'

Help !!!!!!!!!!!!!!!!!!!!!

I've had mine for 3 years without problems. I used it to watch TV and have the sound through the Streambar. The following day the Streambar starts with the ROKU jumping and then goes off and shows "out of range" and then then nothing but the flashing orange light. I've reset it numerous times and can get it as far as the wireless connection. It shows it is about to start the software download and then goes "out of range" and the orange light flashing and again nothing..Any help would be appreciated.

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  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    ebobandchris,

     So the line "out of range" is not from the Streambar but from whatever TV they have. A TV may display an "out of range" error message when there's a mismatch in the video output, such as an HDMI signal mismatch or a Display resolution mismatch.

    We recommend trying another TV to reset the video signal or perform a factory reset on your Roku Streambar.

    From the Settings menu

    Perform the following steps with your Roku remote or the Roku mobile app.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced system settings
    5. Select Factory reset
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions

    After a successful factory reset, your Roku device will restart in the same state as a factory-new device.

    For more detailed information on how to set u your Roku Streambar, please check it here.

    Thanks,
    Arjiemar

9 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 years ago

    Welcome, and thanks for the post, ebobandchris.

    We've noticed you're experiencing unintended behavior with your Roku Streambar. We appreciate you attempting to resolve the problem on your behalf.

    Please be aware that the orange flashing light is not an indicator/associated with an issue with the Streambar. For us to isolate what's causing the glitch try to do the following steps:

    • Could you connect the Streambar to another HDMI port on your TV and switch out the HDMI cable to see if you are still experiencing the issue?
    • Reboot the router. Internet glitches might hinder the Software Update from going through.
    • If rebooting the router doesn't resolve the issue, try connecting the device to another internet source, such as a Mobile Hotspot.

    If none of the suggested troubleshooting above doesn't work, please feel free to provide the Serial Number of your Roku Streambar (Can be found on the device).

    Please keep us posted so that we can further look into it.

    Regards,
    Emman

    • ebobandchris's avatar
      ebobandchris
      Channel Surfer
      2 years ago

      Thanks for your response.

      There is only one hdmi port on my TV so it's not possible to use another. I've tried another hdmi cable and it still does the same. The router has been rebooted but made no difference.

      I misdescribed the fault as switching off but  I can hear the clicks as the volume is adjusted but just have no picture and the TV shows as out of range. I don't know about mobile hotspots I'm afraid. The picture is OK as far as going to the software update page . It then goes black and shows out of range and does not update the software.

      Serial number is : -2E 10D2525271.

      Your assistance is much appreciated.

      • ebobandchris's avatar
        ebobandchris
        Channel Surfer
        2 years ago

        An update.

        Every day is a school day !

        I managed to set my phone up as a mobile hotspot and got to a further screen asking me to set the time zone.

        When I selected it went to the black screen and blinking orange light.

        Any more thoughts ?

    • ebobandchris's avatar
      ebobandchris
      Channel Surfer
      2 years ago

      Thanks for this.

      It is a Streambar Serial number 2E 10D2525271.

      If you actually read my posts you will have seen that I cannot get the picture to stay on . The furthest I have got is the software update which it doesn't do but just loses the picture and shows out of range. I cannot provide further detail. I do not

      believe I am the only person to have this problem and cannot understand why nobody has come forward to say that it is fixable or if the box is scrap. I have connected a "Now" box with the Streamba'rs cables and that has worked correctly

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        ebobandchris,

        Thanks for the updates,

        This setup article applies only to your Roku® Streambar® SE or Roku Streambar or if it is connected to a non-Roku TV™ system. After the connections are made and your Streambar powers on, make sure the Streambar input is selected on your TV, and proceed with the on-screen setup process. This article explains what to expect during the complete process and provides suggestions should you encounter any issues, please check it here. 

        Thanks,
        Arjiemar