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netmagi's avatar
netmagi
Reel Rookie
11 months ago

Roku Smart Soundbar (9101X) is having an issue with the reboot loop when finishing the update

Came home to a solid orange light on the front.  Unplugged it and plugged it back in, and it just goes back to solid orange.  If I hold the reset button for 10 seconds, it will goto a white and then green light, but it eventually just goes back to orange and will reboot every ~3 minutes.

I own 3 of these, and the other two are working fine.

Audio Support
Roku Smart Soundbar
Support

6 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    Hello! netmagi,

    Thanks for your post in the Roku Community!

    We appreciate your reaching out to us regarding the orange light on your Roku Streambar Pro. We respect the troubleshooting steps you took to fix the issue, and we're glad to assist you.

    • Is this your first time experiencing this issue? If not, when did it start?
    • How are you powering your Roku Streambar Pro?
    • Is your Roku Streambar Pro set up with a Roku or non-Roku TV system?

    For further troubleshooting, please follow the steps below

    Restart your Roku Streambar Pro

    1. Please tap the Home button of your Roku Remote
    2. Go to Settings> System> System restart> Okay to restart.

    In either case, your Roku device will complete a system restart and hopefully return to regular operation after a moment.

    Restart your Router

    1. Unplug your router and wait for 30 seconds.
    2. Plug in the router and check if the issue persists.

    Reset the network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    If the issue persists, connect your Roku Streambar Pro to another network or connect it to your mobile hotspot.

    Please keep us informed about any updates; we will gladly assist you further. We are looking forward to your response.

    Thanks,
    Arjiemar

    • netmagi's avatar
      netmagi
      Reel Rookie
      11 months ago

      Thank you for your quick response.

      The box has locked up in the past, but an unplug/plug of the AC cord resolved it in the past.

      The streambar is powered with the C7 2-prong AC power cord that was included with the streambar.

      The streambar is connected to a samsung TV via HDMI.  I have also tried connecting it to an HDMI monitor with no change in behavior.

      I cannot access the menu or network settings, because the device is stuck in a reboot loop.  It first comes on to bouncing roku letters, it then progresses to a screen that says "Please keep your device plugged in until we finish updating, this may take a bit."  After a few minutes the device restarts on its own and repeats the same cycle indefinitely.

      The model number is 9101X, and the serial number is R6607C565406.

       

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        11 months ago

        netmagi,

        Thank you for the information,

        We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • Please provide a picture of your TV screen displaying the error message if possible.

        Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
        We look forward to working with you to help resolve this issue.

        Thanks,
        Arjiemar