Forum Discussion

JonathanSN's avatar
JonathanSN
Channel Surfer
2 years ago

Roku Streambar sound cutting out while using HDMI

Hello, I, like many others here, am incredibly frustrated with the constant audio cutouts (randomly, at least 2-3 times per hour, sometimes 2-3 times every 5 min) while using HDMI sources connected ...
Audio
Audio quality
Audio Support
Roku Smart Soundbar
Support
SuziQ2025's avatar
SuziQ2025
Newbie
9 months ago

I am also having the same issue with my practically brand new Roku sound bar. It is very frustrating and annoying that I have to restart my show or restart my Roku or unplug my Roku just to be able to watch my shows. I gave up my cable because I had heard good things about Roku and as far as the Service it is great but the sound bar is leaving much to be desired. I hope that there’s a solution and a resolution very quickly or I may be switching to another service.

RokuHaz-M's avatar
RokuHaz-M
Community Moderator
9 months ago

Hi SuziQ2025!

Welcome to the Roku Community!

Thank you for bringing this to our attention. We get that you're having problems with your Roku Streambar where the sound cuts out when you're using HDMI. To help us dig deeper into this, could you please tell us: 

  • What steps have you taken so far to resolve the issue?
  • Is this issue occurring across all of your channels, or is it isolated to just one?
  • When did you first encounter this issue?
  • Could you please provide the version of your OS?

Looking forward to your response.

Regards,

The Roku Community Team

  • JonathanSN's avatar
    JonathanSN
    Channel Surfer
    9 months ago

    Hello,

    Indeed, my fix was to send back the roku bar while still being elligible to refund from my shop.

    The permanent fix is sadly to go with another brand, as this forum pages show clearly the blatant lack of interest to fix the issue(s).