Forum Discussion

Castawaybb1's avatar
Castawaybb1
Reel Rookie
2 years ago

My rear wireless speakers an making cracking and popping sounds

Hello I have Roku plus series 55in Qled TV model number 55R6A5R. Hooked up to the eArc input in my Roku streambar pro model 9101X and connect to that I have 2 rear Roku Wireless Speakers model number 9020X. 

 

Ive had this set up for some time know and have never had an issue with it. But 2 weeks ago I got a HDMI sync box for back lighting and a PS5. Now I hear crack and poping from my rear speakers when game and stream from the ps5. I've done all the troubleshooting there is and still the same. Please help 

speakers
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Castawaybb1,

    Welcome, and thanks for reaching out to us here in the Roku community!

    We appreciate you flagging us about this behavior, and we're sorry for the late response.

    If you see this happening again, please share with us the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    We'll keep an eye on this.

    Thanks,

    Rey

    • Scottschmitt's avatar
      Scottschmitt
      Reel Rookie
      2 years ago

      My two rear speakers have been doing this for about 2 months now. Crackling and popping. They are just set up in a normal configuration with a 65-in Roku TV. I've tried resetting them, unplugging them, repairing them and it still continues

    • Castawaybb1's avatar
      Castawaybb1
      Reel Rookie
      2 years ago

      Here is a full layout of my system starting with my TV then soundbar and then rear speakers.

      TV ROKU PLUS SERIES 55IN 

      Model 55 R6 A5 R

      Serial# X013006E4D00

      Device ID SONX735E4D00

      Software version 12.5.5 build 4174-ET

      SOUNDBAR/STREAMBAR PRO

      Model# 9101X

      Serial# YL0080314217

      Software version 12.5.5.4174

      Device ID R65088314217

      REAR LEFT SPEAKER

      Model 9020X

      Serial number YEO0HK602742

      Software version 12.5.5.4174

      Device ID 0261AH602742

      REAR RIGHT SPEAKER

      Model 9020X

      Serial number YEO0FA908843

      Software version 12.5.5.4174

      Device ID 0261AF908843

      TRACKER ID

      Issue report tracker

      Model: G851X - Roku TV

      Serial number: X013006E4D00 (SONX735E4D00)

      Software version: 12.5.5 build 4174-ET

      GC version: 10.8.19

      Timestamp: 2024-02-16T00:29:53 Z 

      Please use issue ID 00-066-269 to report the current issue.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hey Castawaybb1,

        Thanks for getting back to us and for sharing with us additional information.

        I will forward this to the relevant Roku team for additional inquiry. As soon as we hear back from them, we will update this page.

        Best regards,

        Rey