Forum Discussion

Castawaybb1's avatar
Castawaybb1
Reel Rookie
2 years ago

My rear wireless speakers an making cracking and popping sounds

Hello I have Roku plus series 55in Qled TV model number 55R6A5R. Hooked up to the eArc input in my Roku streambar pro model 9101X and connect to that I have 2 rear Roku Wireless Speakers model number...
speakers
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Castawaybb1,

Welcome, and thanks for reaching out to us here in the Roku community!

We appreciate you flagging us about this behavior, and we're sorry for the late response.

If you see this happening again, please share with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We'll keep an eye on this.

Thanks,

Rey

  • Scottschmitt's avatar
    Scottschmitt
    Reel Rookie
    2 years ago

    My two rear speakers have been doing this for about 2 months now. Crackling and popping. They are just set up in a normal configuration with a 65-in Roku TV. I've tried resetting them, unplugging them, repairing them and it still continues

    • Ulijimroth's avatar
      Ulijimroth
      Reel Rookie
      2 years ago

      Same exact thing happening to me

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Ulijimroth

        It's our pleasure to welcome you here in the Roku Community.

        We acknowledge that you're having the same issue regarding the Roku Wireless Speakers making distorted audio output, and we'd be more than glad to assist you. Could you please provide the following details as requested by RokuERey? This information will be forwarded to the appropriate Roku team for further investigation.

        We hope to hear back from you.

        Best wishes,
        Kash

  • Castawaybb1's avatar
    Castawaybb1
    Reel Rookie
    2 years ago

    Here is a full layout of my system starting with my TV then soundbar and then rear speakers.

    TV ROKU PLUS SERIES 55IN 

    Model 55 R6 A5 R

    Serial# X013006E4D00

    Device ID SONX735E4D00

    Software version 12.5.5 build 4174-ET

    SOUNDBAR/STREAMBAR PRO

    Model# 9101X

    Serial# YL0080314217

    Software version 12.5.5.4174

    Device ID R65088314217

    REAR LEFT SPEAKER

    Model 9020X

    Serial number YEO0HK602742

    Software version 12.5.5.4174

    Device ID 0261AH602742

    REAR RIGHT SPEAKER

    Model 9020X

    Serial number YEO0FA908843

    Software version 12.5.5.4174

    Device ID 0261AF908843

    TRACKER ID

    Issue report tracker

    Model: G851X - Roku TV

    Serial number: X013006E4D00 (SONX735E4D00)

    Software version: 12.5.5 build 4174-ET

    GC version: 10.8.19

    Timestamp: 2024-02-16T00:29:53 Z 

    Please use issue ID 00-066-269 to report the current issue.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hey Castawaybb1,

      Thanks for getting back to us and for sharing with us additional information.

      I will forward this to the relevant Roku team for additional inquiry. As soon as we hear back from them, we will update this page.

      Best regards,

      Rey