Forum Discussion
Hi Castawaybb1,
Welcome, and thanks for reaching out to us here in the Roku community!
We appreciate you flagging us about this behavior, and we're sorry for the late response.
If you see this happening again, please share with us the details below.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
We'll keep an eye on this.
Thanks,
Rey
Here is a full layout of my system starting with my TV then soundbar and then rear speakers.
TV ROKU PLUS SERIES 55IN
Model 55 R6 A5 R
Serial# X013006E4D00
Device ID SONX735E4D00
Software version 12.5.5 build 4174-ET
SOUNDBAR/STREAMBAR PRO
Model# 9101X
Serial# YL0080314217
Software version 12.5.5.4174
Device ID R65088314217
REAR LEFT SPEAKER
Model 9020X
Serial number YEO0HK602742
Software version 12.5.5.4174
Device ID 0261AH602742
REAR RIGHT SPEAKER
Model 9020X
Serial number YEO0FA908843
Software version 12.5.5.4174
Device ID 0261AF908843
TRACKER ID
Issue report tracker
Model: G851X - Roku TV
Serial number: X013006E4D00 (SONX735E4D00)
Software version: 12.5.5 build 4174-ET
GC version: 10.8.19
Timestamp: 2024-02-16T00:29:53 Z
Please use issue ID 00-066-269 to report the current issue.
- RokuERey2 years agoRetired Moderator
Hey Castawaybb1,
Thanks for getting back to us and for sharing with us additional information.
I will forward this to the relevant Roku team for additional inquiry. As soon as we hear back from them, we will update this page.
Best regards,
Rey