Forum Discussion

Castawaybb1's avatar
Castawaybb1
Reel Rookie
2 years ago

My rear wireless speakers an making cracking and popping sounds

Hello I have Roku plus series 55in Qled TV model number 55R6A5R. Hooked up to the eArc input in my Roku streambar pro model 9101X and connect to that I have 2 rear Roku Wireless Speakers model number...
speakers
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Castawaybb1,

Welcome, and thanks for reaching out to us here in the Roku community!

We appreciate you flagging us about this behavior, and we're sorry for the late response.

If you see this happening again, please share with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We'll keep an eye on this.

Thanks,

Rey

Scottschmitt's avatar
Scottschmitt
Reel Rookie
2 years ago

My two rear speakers have been doing this for about 2 months now. Crackling and popping. They are just set up in a normal configuration with a 65-in Roku TV. I've tried resetting them, unplugging them, repairing them and it still continues

  • Ulijimroth's avatar
    Ulijimroth
    Reel Rookie
    2 years ago

    Same exact thing happening to me

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Ulijimroth

      It's our pleasure to welcome you here in the Roku Community.

      We acknowledge that you're having the same issue regarding the Roku Wireless Speakers making distorted audio output, and we'd be more than glad to assist you. Could you please provide the following details as requested by RokuERey? This information will be forwarded to the appropriate Roku team for further investigation.

      We hope to hear back from you.

      Best wishes,
      Kash