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keneasley's avatar
keneasley
Channel Surfer
4 months ago
Solved

Subtitles on replay not working with netflix

I used to be able to have subtitles automatically display for 20 seconds while watching netflix whenever I hit the replay button on my roku remote.

This no longer works.

I set up roku for subtitles on replay and I also tried restarting roku.

any thoughts?

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    4 months ago

    Hey everyone!

    If you're still experiencing the issue, please create a new thread or let us know. 

    Hope you're back to streaming!

    Roku Community Team

11 Replies

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  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Thanks for reporting this, keneasley!

    Have you also tried the following steps?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Let us know if this works!

    Roku Community Team

    • keneasley's avatar
      keneasley
      Channel Surfer
      4 months ago

      Thank you.

      I tried what you suggested and the problem remains.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Thanks for the follow-up, keneasley!

        We’d like to get into this a bit deeper. Can you share more about...

        • When did you first notice this issue?
        • Have there been any recent updates before this happened? Could you share the latest software version of the Roku device? (Check under Settings > System > About)
        • What specific Roku device is affected?

        We'll wait for your response!

        Roku Community Team

  • Kristin2's avatar
    Kristin2
    Streaming Star
    4 months ago

    I would try going on the app on your phone and making sure the captions are turned on.  I read Netflix recently made a change to add regular captions in addition to SDH captions.  The regular ones just so words, and not sounds and stuff going on.  I had to go into the app on my phone to change it to the SDH ones.  Maybe yours got totally turned off somehow.  Just a thought hope this helps.  You can probably do this on a computer too.

    • keneasley's avatar
      keneasley
      Channel Surfer
      4 months ago

      The problem is not that the subtitles do not work or that I did not turn them on.

      The subtitles do work when I turn them on.

      The problem is with the Roku feature that shows the captions when the replay button on the Roku remote is used. This feature no longer works.

      The feature used to work as follow:  Press the replay button and the video goes back 20 seconds, turns on the captions/subtitles and plays the video with subtitles. The subtitles only remain for 20 seconds and automatically turn off. That feature no longer works on Netflix. It does work when watching the Roku Channel.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Thanks for the detailed info, keneasley!

        Did you notice it happened before or after a software update? If so, we'll try to investigate this further.

        Please provide the following info below:

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times)
        • App build version (Highlight the app from the Home Screen and press the Star * Button)

        Please let us know when you can!

        Roku Community Team