Subtitles on replay not working with netflix
I used to be able to have subtitles automatically display for 20 seconds while watching netflix whenever I hit the replay button on my roku remote. This no longer works. I set up roku for subtitles...
Forum Discussion
The problem is not that the subtitles do not work or that I did not turn them on.
The subtitles do work when I turn them on.
The problem is with the Roku feature that shows the captions when the replay button on the Roku remote is used. This feature no longer works.
The feature used to work as follow: Press the replay button and the video goes back 20 seconds, turns on the captions/subtitles and plays the video with subtitles. The subtitles only remain for 20 seconds and automatically turn off. That feature no longer works on Netflix. It does work when watching the Roku Channel.
Thanks for the detailed info, keneasley!
Did you notice it happened before or after a software update? If so, we'll try to investigate this further.
Please provide the following info below:
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times)
- App build version (Highlight the app from the Home Screen and press the Star * Button)
Please let us know when you can!
Roku Community Team
Thank you for working on this. The information that you requested is as follows:
Roku device model: 4802x - Roku Ultra
Device ID: SODA227R3TGL
Serial Number: Z010001R3TGL
Software version: 14.5
Tracker ID: issue ID: GL-188-392
App build version: for Netflix app this is: Version 5.2 build 130096002
I do not know if this first happened after a software update.
Thanks for the info, keneasley!
We'll send this over to the right team to take a look. We'll check in with you if we have any news or updates on it.
Stay tuned!
Roku Community Team
