Forum Discussion

keneasley's avatar
keneasley
Channel Surfer
3 months ago

Subtitles on replay not working with netflix

I used to be able to have subtitles automatically display for 20 seconds while watching netflix whenever I hit the replay button on my roku remote. This no longer works. I set up roku for subtitles...
Kristin2's avatar
Kristin2
Streaming Star
3 months ago

I would try going on the app on your phone and making sure the captions are turned on.  I read Netflix recently made a change to add regular captions in addition to SDH captions.  The regular ones just so words, and not sounds and stuff going on.  I had to go into the app on my phone to change it to the SDH ones.  Maybe yours got totally turned off somehow.  Just a thought hope this helps.  You can probably do this on a computer too.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    In addition to Kristin2, 

    You can also visit this support article for instructions on customizing the closed captioning on Netflix. 

    Thanks,
    Roku Community Team

  • keneasley's avatar
    keneasley
    Channel Surfer
    3 months ago

    The problem is not that the subtitles do not work or that I did not turn them on.

    The subtitles do work when I turn them on.

    The problem is with the Roku feature that shows the captions when the replay button on the Roku remote is used. This feature no longer works.

    The feature used to work as follow:  Press the replay button and the video goes back 20 seconds, turns on the captions/subtitles and plays the video with subtitles. The subtitles only remain for 20 seconds and automatically turn off. That feature no longer works on Netflix. It does work when watching the Roku Channel.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for the detailed info, keneasley!

      Did you notice it happened before or after a software update? If so, we'll try to investigate this further.

      Please provide the following info below:

      • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
      • Tracker ID (Press Home five times, then press Back button five times)
      • App build version (Highlight the app from the Home Screen and press the Star * Button)

      Please let us know when you can!

      Roku Community Team

      • keneasley's avatar
        keneasley
        Channel Surfer
        2 months ago

        Thank you for working on this. The information that you requested is as follows:

        Roku device model: 4802x - Roku Ultra

        Device ID: SODA227R3TGL

        Serial Number: Z010001R3TGL

        Software version: 14.5

        Tracker ID: issue ID: GL-188-392

        App build version: for Netflix app this is:  Version 5.2 build 130096002