Forum Discussion

keneasley's avatar
keneasley
Channel Surfer
3 months ago

Subtitles on replay not working with netflix

I used to be able to have subtitles automatically display for 20 seconds while watching netflix whenever I hit the replay button on my roku remote. This no longer works. I set up roku for subtitles...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Thanks for reporting this, keneasley!

Have you also tried the following steps?

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Let us know if this works!

Roku Community Team

  • keneasley's avatar
    keneasley
    Channel Surfer
    3 months ago

    Thank you.

    I tried what you suggested and the problem remains.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for the follow-up, keneasley!

      We’d like to get into this a bit deeper. Can you share more about...

      • When did you first notice this issue?
      • Have there been any recent updates before this happened? Could you share the latest software version of the Roku device? (Check under Settings > System > About)
      • What specific Roku device is affected?

      We'll wait for your response!

      Roku Community Team

      • keneasley's avatar
        keneasley
        Channel Surfer
        3 months ago

        I first noticed the issue about 7 days ago.

        Software version is: 14.5

        Roku device is Roku Ultra model # 4802x