Forum Discussion

randerton's avatar
randerton
Binge Watcher
2 years ago

My full screen is a pink shade .

I have experienced the same issue (pink screen) using both my Roku 4K Ultra and my newer Roku 4K streaming stick.  I use the streaming stick on multiple TV's as we travel around - right now it is creating a pink screen on a TCL Roku TV.  This occurs on all channels and can only be resolved by restarting the streaming stick.  This is exactly the same issue I have with my Roku 4K Ultra using with an LG OLED TV.  Same resolution there as well.  So this is clearly an issue with some of the Roku devices as it occurs using more than one of my Roku devices and on more than one TV.  The common factor for me is it's only happened on my 4K Roku devices - my older Roku's (I have 6 Roku devices) don't experience this issue.

19 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! randerton,

    We appreciate your post.

    Thanks for reaching out to us. We're sure we will get your issue resolved positively.

    • Is this the first time you have experienced this issue?
    • How are you powering your Roku device?
    • If possible, video and/or pictures of the issue.

    We look forward to working with you to help resolve this issue.

    Thanks,

    Arjiemar

    • randerton's avatar
      randerton
      Binge Watcher
      2 years ago

      I have been experiencing this issue on my Roku 4K Ultra for about a year now - that is the one I use in conjunction with an LG OLED TV.  Restarting the Roku always resolves the issue but it is annoying to continually have to do this - averages about every other day.  This issue is now also occuring with a newer Roku 4K streaming stick we use when we travel - so that pink screen occurs on multiple TV's as we travel around.  We always power from an outlet vs the USB connection of the TV.   This occurs regardless of the application we are using and is not channel dependent in any manner.  Happy to attached a picture the next time it happens but just picture the entire screen having a heavy pink shade which makes the picture unwatchable - audio is still just fine.  It appears many others have experienced the same from this community.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        randerton,

        We would be happy to investigate further, but we need further details. Can you please provide us with the following information?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • We will wait for the picture if the issue persists.

        Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
        We look forward to working with you to help resolve this issue.

        Thanks,

        Arjiemar

    • gvlmitnyc's avatar
      gvlmitnyc
      Newbie
      2 years ago

      Hello, I bought my Roku 55" Select Series 4K Smart Roku TV in March and it was fine for the first few weeks. Then we started seeing the dreaded pink screen Tried a different HDMI cable, reset and changed the port as well etc. We did everything I could find on here to try and fix the issue. It keeps coming back. Now we see the pink screen at least three times a day and it's highly annoying to have to keep unplugging the cord and waiting, etc. This is a brand new TV and I shouldn't have to do this at all. I don;t even use any of the other features like YouTube etc. This TV is solely for my parents to watch a few shows during the day to keep them company during the day. It seems like lots of people are having the same kind of issue. Is there a fix for this?

       

      • randerton's avatar
        randerton
        Binge Watcher
        2 years ago

        Yes, I've done all the fixes recommended by Roku but none of them worked.  The only thing that works for me is to reboot the Roku Ultra devices when the pink screen happens. Frustrating that Roku can't seem to diagnose and resolve this technical issue after so many have reported it. I will admit it's hard for me to reproduce as it's very random and occurs across various apps/channels -  so doesn't appear to be app/channel specific. 

    • randerton's avatar
      randerton
      Binge Watcher
      2 years ago

      I have not yet found a solution.  I logged it as a ticket with Roku Support and they wanted me to send them a screenshot of the TV when the problem reoccurs - which it has not yet - but it will...  Seems to be associated with only those Roku devices I have that are 4K capable as it has never happened on any of my older non-4K Roku's.  Still a bit of a mystery...

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Nicholasnickel,

      Welcome to the Roku Community, and thanks for keeping us posted!

      We'll be more than happy to assist you further with this issue that you're experiencing. Can you please provide the following information below?

      • What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
      • Could you send us a photo or video clip of your running problem?
      • Is this happening on all channels and contents, or is it isolated? (Specify)

      With detailed information, we will be able to assist you further.

      Thanks,                                                                                                                                              John

      • Kokowu's avatar
        Kokowu
        Channel Surfer
        2 years ago

        Still no remedy months later. Tv was fine last night now its a pinkish purple shade in every channel once a show begins to play but it’s normal navigating various apps. Only happens on playback

  • alvinnepo's avatar
    alvinnepo
    Reel Rookie
    2 years ago

    This happen to me twice with my roku ultra 2022 I bought from amazon just this month. The only way to get out of it is by changing the input (hdmi 1(where roku is connected) to hdmi 2 and back again to hdmi 1) this will sort of restart the system or by unplugging the power supply. Good thing it still within the return window. I am returning it today and will just wait for any update before buying again. I am roku fan and I love my rokus. I even have the full on soundar, 2 speaker and subwoofer in my living room. 

    • randerton's avatar
      randerton
      Binge Watcher
      2 years ago

      I have many Roku's and have only ever had this happen on the two Ultra's I have.  Interestingly enough it has not happened now in quite a few months - and I haven't changed anything... Very odd...