Forum Discussion
This happen to me twice with my roku ultra 2022 I bought from amazon just this month. The only way to get out of it is by changing the input (hdmi 1(where roku is connected) to hdmi 2 and back again to hdmi 1) this will sort of restart the system or by unplugging the power supply. Good thing it still within the return window. I am returning it today and will just wait for any update before buying again. I am roku fan and I love my rokus. I even have the full on soundar, 2 speaker and subwoofer in my living room.
I have many Roku's and have only ever had this happen on the two Ultra's I have. Interestingly enough it has not happened now in quite a few months - and I haven't changed anything... Very odd...
- RokuCarly2 years agoCommunity Moderator
Greetings from the Roku Community!
Thanks for stopping by and sharing your resolution. It will be very helpful to other users who are experiencing the same thing.
For future reference, you may try the following troubleshooting steps to help you resolve this:
- How to system restart your Roku streaming device
- How to update the software on your Roku streaming device
Furthermore, feel free to reach out if you need assistance with anything, or you can create a new post for different concerns. You can also check our support website for additional troubleshooting resources.
In the meantime, we hope you continue to have a Happy Streaming! 💜
Best regards,
Carly