Forum Discussion

randerton's avatar
randerton
Binge Watcher
2 years ago

My full screen is a pink shade .

I have experienced the same issue (pink screen) using both my Roku 4K Ultra and my newer Roku 4K streaming stick.  I use the streaming stick on multiple TV's as we travel around - right now it is cre...
Nicholasnickel's avatar
Nicholasnickel
Newbie
2 years ago

I’m having the same problem. Were you able to find a solution?

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Nicholasnickel,

Welcome to the Roku Community, and thanks for keeping us posted!

We'll be more than happy to assist you further with this issue that you're experiencing. Can you please provide the following information below?

  • What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
  • Could you send us a photo or video clip of your running problem?
  • Is this happening on all channels and contents, or is it isolated? (Specify)

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John

  • Kokowu's avatar
    Kokowu
    Channel Surfer
    2 years ago

    Still no remedy months later. Tv was fine last night now its a pinkish purple shade in every channel once a show begins to play but it’s normal navigating various apps. Only happens on playback

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Kokowu,

      Thanks for posting here in the Roku Community!

      We apologize for any inconvenience this may have caused with the playback issue. That's not what we aim for. Have you tried to remove and reinstall the affected channel? In some cases, that resolves the issue. Make sure to restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps that you can follow:

      1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
        • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step.).
      3. Reinstall the channel. After your Roku device restarts, visit the Roku Channel Store and add the channel again.
        • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

      For more references on how to troubleshoot any channel playback issues, you can visit our Support page.

      Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

      All the best,
      Chel