My full screen is a pink shade .
I have experienced the same issue (pink screen) using both my Roku 4K Ultra and my newer Roku 4K streaming stick. I use the streaming stick on multiple TV's as we travel around - right now it is cre...
Forum Discussion
Hello! randerton,
We appreciate your post.
Thanks for reaching out to us. We're sure we will get your issue resolved positively.
- Is this the first time you have experienced this issue?
- How are you powering your Roku device?
- If possible, video and/or pictures of the issue.
We look forward to working with you to help resolve this issue.
Thanks,
Arjiemar
I have been experiencing this issue on my Roku 4K Ultra for about a year now - that is the one I use in conjunction with an LG OLED TV. Restarting the Roku always resolves the issue but it is annoying to continually have to do this - averages about every other day. This issue is now also occuring with a newer Roku 4K streaming stick we use when we travel - so that pink screen occurs on multiple TV's as we travel around. We always power from an outlet vs the USB connection of the TV. This occurs regardless of the application we are using and is not channel dependent in any manner. Happy to attached a picture the next time it happens but just picture the entire screen having a heavy pink shade which makes the picture unwatchable - audio is still just fine. It appears many others have experienced the same from this community.
We would be happy to investigate further, but we need further details. Can you please provide us with the following information?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- We will wait for the picture if the issue persists.
Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.Thanks,
Arjiemar
Hello, I bought my Roku 55" Select Series 4K Smart Roku TV in March and it was fine for the first few weeks. Then we started seeing the dreaded pink screen Tried a different HDMI cable, reset and changed the port as well etc. We did everything I could find on here to try and fix the issue. It keeps coming back. Now we see the pink screen at least three times a day and it's highly annoying to have to keep unplugging the cord and waiting, etc. This is a brand new TV and I shouldn't have to do this at all. I don;t even use any of the other features like YouTube etc. This TV is solely for my parents to watch a few shows during the day to keep them company during the day. It seems like lots of people are having the same kind of issue. Is there a fix for this?
Yes, I've done all the fixes recommended by Roku but none of them worked. The only thing that works for me is to reboot the Roku Ultra devices when the pink screen happens. Frustrating that Roku can't seem to diagnose and resolve this technical issue after so many have reported it. I will admit it's hard for me to reproduce as it's very random and occurs across various apps/channels - so doesn't appear to be app/channel specific.
I too have the Pink screen problem. It's happening nearly every time I switch on my tv now. The only fix I have is to unplug the USB to the tv and that restarts the Roku. It's not a particular channel its the whole Roku box that has this problem. Very annoyed they don't seem to have any answers.
My screen has a pink lagging and it just started today. I’ve unplugged, checked internet, reset everything and it’s still not resolved. I was hoping I could find on here how to fix this. But it seems this is an ongoing problem. My TV is less than 2 years old.
I had this problem on a consistent basis but only with my Roku Ultra devices. A few months back the problem mysteriously seemed to quit happening. I'm assuming it was some form of firmware/software issue with my Roku Ultras that appears to have been fixed with some Roku update as nothing changed with my various TV configurations. I could always fix my pink shade issues with a Roku device reboot but of course that was a pain...
