Forum Discussion

Reel Rookie

31 days ago

Solved

Prime App gone from home page

I have a prime app installed in Roku but it is not showing up on my home page

app availability

RokuMary-F
31 days ago
Hey there, welcomeGabummer!

If the Prime Video app is missing from your Home screen, try moving it back using these steps:

Press the Home button on your Roku remote

Highlight the app you want to move

Press the Star * button to open the Options menu

Select Move app

Use the directional pad to move it where you want, then press OK

If you don’t see Prime Video at all or this doesn’t work, let us know! Feel free to share any extra details so we can take a closer look.

Thank you!
Roku Community Team

4 Replies

RokuMary-F
Community Moderator
31 days ago
Hey there, welcomeGabummer!

If the Prime Video app is missing from your Home screen, try moving it back using these steps:

Press the Home button on your Roku remote

Highlight the app you want to move

Press the Star * button to open the Options menu

Select Move app

Use the directional pad to move it where you want, then press OK

If you don’t see Prime Video at all or this doesn’t work, let us know! Feel free to share any extra details so we can take a closer look.

Thank you!
Roku Community Team
- Gabummer
  Reel Rookie
  27 days ago
  I can get to the Prime app by going to "Add App" but I can't move or remove it as it is not on my home page like other apps. It just diappeared from my Home page after watching a show last week
  - RokuHaz-M
    Community Moderator
    27 days ago
    Thanks for the update! Gabummer
    
    It looks like the Prime app is still missing from your home screen, even after adding it. Let’s try this: Go to Home > Settings > System > Power > System Restart. Once your TV returns to the home screen, find the app and follow the steps mentioned earlier in this thread.
    
    Let me know if that helps!
    
    Roku Community Team