Forum Discussion

randerton's avatar
randerton
Binge Watcher
2 years ago

My full screen is a pink shade .

I have experienced the same issue (pink screen) using both my Roku 4K Ultra and my newer Roku 4K streaming stick.  I use the streaming stick on multiple TV's as we travel around - right now it is cre...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! randerton,

We appreciate your post.

Thanks for reaching out to us. We're sure we will get your issue resolved positively.

  • Is this the first time you have experienced this issue?
  • How are you powering your Roku device?
  • If possible, video and/or pictures of the issue.

We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar

randerton's avatar
randerton
Binge Watcher
2 years ago

I have been experiencing this issue on my Roku 4K Ultra for about a year now - that is the one I use in conjunction with an LG OLED TV.  Restarting the Roku always resolves the issue but it is annoying to continually have to do this - averages about every other day.  This issue is now also occuring with a newer Roku 4K streaming stick we use when we travel - so that pink screen occurs on multiple TV's as we travel around.  We always power from an outlet vs the USB connection of the TV.   This occurs regardless of the application we are using and is not channel dependent in any manner.  Happy to attached a picture the next time it happens but just picture the entire screen having a heavy pink shade which makes the picture unwatchable - audio is still just fine.  It appears many others have experienced the same from this community.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    randerton,

    We would be happy to investigate further, but we need further details. Can you please provide us with the following information?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • We will wait for the picture if the issue persists.

    Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
    We look forward to working with you to help resolve this issue.

    Thanks,

    Arjiemar