Forum Discussion

Zonexero's avatar
Zonexero
Roku Guru
2 years ago

Live TV Channel Guide Incorrect for Antenna Channels

Live TV Guide now working properly for nearly the past week....thank you for fixing that.....it was jumping to the categories section instead of the actual grid, the fix made it as it should be, good job!

This problem still persists.....and has not been fixed for almost two weeks now, it was fine before whatever 'update' messed this all up...

...some maybe isolated to the Tampa Bay, Florida area, but I suspect same problem in many areas....

3.1 Correct (PBS Prime)

3.2 Correct (PBS World)

3.3 Correct  (The Florida Channel)

3.4 INCORRECT Icon/Logo/Listing, shows as PBS Prime, should be PBS EDQ

3.5 INCORRECT Icon/Logo/Listing, shows as PBS Prime again, should be PBS Kids

3.6 INCORRECT Icon/Logo/Listing, shows as PBS Prime once again, should be PBS Create

13.1 Correct (FOX Prime)

13.2 Correct (FOX Movies)

13.3 Correct (Buzzer Channel)

13.4 Correct (Heroes Channel)

13.6 INCORRECT Listing/Logo/Icon, shows as FOX Prime, should be FOX Weather

 

The following have had the station icons/logos missing or incorrect for the past couple months, this is not a big problem considering all the channel re-packs and changeovers recently (the schedule is correct on these channels however)

44.1 WTOG Tampa Bay (TB44) - Station Icon Missing/Incorrect

44.5 CATCHY - Station Icon Missing/Incorrect

49.3 LX - Station Icon Missing/Incorrect

50.3 GET TV - Station Icon Missing/Incorrect

 

....lastly, please offer a option to 'Turn Off' for 'Hide' the channels categories bar on the far left where it shows "All Channels" "Recommend" "Favorites" "Recents" "Movies" "News" ....many, well most of us do not care for this function and rather see it go away, it was never implemented correctly (there are hundreds of thousands of posts on other Roku Communities and other internet board about this issue.......

anyone else who has channels that I missed due to availability in my area, please add to this list....

 

Thank You!

 

app playback

41 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Zonexero 

    Thanks for posting here in the Roku Community.

    We appreciate you for flagging this to us, and we acknowledge the information you have provided. We are interested in looking into this issue, and we'll need more information. Can you please send us a PM with the Zipcode?

    Once we have this information, we will be able to investigate further.

    All the best,
    Kash

    • Zonexero's avatar
      Zonexero
      Roku Guru
      2 years ago

      Zip code is 33711, would also apply to other zip codes in the Tampa-St Petersburg-Clearwater Florida area.

       

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Zonexero,

        Thanks for the update!

        I have forwarded this to the report. In the meantime, we'll need your patience and understanding. 

        Thanks,

        Rey

  • ericwc's avatar
    ericwc
    Channel Surfer
    2 years ago

    Channel guide for antenna TV is showing the wrong information, such as CW information is showing on the CBS channel.   

    It was working then I had to perform a TV reset, and since then it has been messed up.  I tied uninstalling the love TV app and reinstalling it, same issue.  Tried another complete TV reset, same issue.  Tired changing the zip code to a nearby zip code, same issue.  

    Software version: 12.5.0 build 4176-30

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, ericwc

      Thanks for posting, and welcome to the Roku Community.

      We appreciate you for bringing this to our attention, and we'd like to investigate this case, but we'll need further information. Could you please provide us with the following:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
      • A photo or video clip referring to the issue,

      Once we have this information, we will be able to investigate further. We look forward to hear a response from you.

      All the best,
      Kash

      • ericwc's avatar
        ericwc
        Channel Surfer
        2 years ago

        Roku device model: 65R615
        serial number: YS00HV178443
        device ID: FW287H178443
        software OS/version: 12.5.0 build 4176-30

        Tracker ID: 43-013-253

        Note this is a constant issue.

        In the photo below: 

        2.1 should be CBS not CW
        4.1 should be NBC not TV icon
        5.1 should be CW not UNIMAS
        9.1 should be KCAL not PBS

  • vicvic47's avatar
    vicvic47
    Newbie
    2 years ago

    My Roku live tv channel guide is incorrect on Real Americas Voice. I’m watching Law and Border but the channel guide shows John Solomon’s show is on. Why isn’t it correct?

    • troystanton70's avatar
      troystanton70
      Binge Watcher
      2 years ago

      I have posted several times about my live tv channels guide being incorrect on certain channels and this has gone on for the past year now. I was getting replies saying it’s being further investigated or it was sent or forwarded to appropriate people but I have not seen a fix or gotten a reply since in months and my live tv channel guide on the 3 channels I watch mostly are still not showing the correct broadcasts. Please fix this I’m in California on pst time thanks 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi troystanton70,

        We apologize for any inconvenience this may have caused you. We're happy to help.

        As per backtracking your previous post, we believe you haven't been provided the needed information by our Roku engineers to specifically review your affected device. That being said, would you mind providing us with the following?

        • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        • Troubleshooting steps you have taken in an attempt to resolve the issue.

        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

        Sincerely,
        Janadee

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi vicvic47,

      Greetings from the Roku Community!

      We're glad to assist you with your inquiry, but we'd like to know more about it so we can further assist you. Can you please send us a photo of the running issue as our reference? 

      We'll be waiting for your reply.

      Kind regards,

      Eunice

  • Leevsiac's avatar
    Leevsiac
    Newbie
    8 months ago

    OTA station WXIX Fox 19 (Ch. 19.1) in Cincinnati, OH 45238 incorrectly shows up as Telemundo on both of my Roku TVs, and all the listings on the guide are Telemundo shows.  Bizzare.

    Changing the zip code to neighboring 45205 and restarting my TV fixed my Telemundo-Fox problem, but if this thread is any indication, this is a widespread issue that seems like it needs to be remedied for many zip codes in numerous major metropolitan areas.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      8 months ago

      Hi, Leevsiac 

      Welcome to the Roku Community.

      We understand that the LIve TV guide on your Home screen has incorrect information, and we would like to delve into this matter to investigate further. 

      To make sure that no troubleshooting steps are left undone, you may review the steps below:

      To access “over-the-air” broadcast television, the HDTV antenna must be connected to the Live TV input of your TV.

      1. Connect the coaxial cable from your HDTV antenna to the “Ant/Cable In” connector on the back of your TV
      2. Press Home on your Roku remote
      3. Select Live TV
      4. Follow the instructions on the TV screen to complete the setup.

      You will also see an option to re-scan the channels and you may proceed with that option.

      Note: If Live TV is missing, you can add it by going to Settings > TV inputs > Live TV > Set up input.

      For more information, see this support article: How to set up and watch live TV on your Roku TV system.

      Please let us know what you find out.

      Best wishes,
      Kash

  • troystanton70's avatar
    troystanton70
    Binge Watcher
    8 months ago

    Roku streaming box 4k I have had live tv channel listings not accurate for many years now! I’ve wrote on this discussion multiple times well over 6 times in as many years as I have owned my Roku box. I write then randomly a tech or someone from Roku asks me to send in the error or trouble code with my issues and Roku information and then I hear nothing again from anyone except others having the same issues. I will never purchase another Roku device ever again and I will spread this information to EVERYONE I can to buy something else because if you can’t see or know what your watching and it’s always inaccurate why even use this platform! I’ve been hoping Roku could fix the program issue long ago but I keep finding myself writing on this community page and nothing gets resolved! Shame on you Roku I’ll go elsewhere!!