Forum Discussion

Zonexero's avatar
Zonexero
Roku Guru
2 years ago

Live TV Channel Guide Incorrect for Antenna Channels

Live TV Guide now working properly for nearly the past week....thank you for fixing that.....it was jumping to the categories section instead of the actual grid, the fix made it as it should be, good...
app playback
troystanton70's avatar
troystanton70
Binge Watcher
2 years ago

I have posted several times about my live tv channels guide being incorrect on certain channels and this has gone on for the past year now. I was getting replies saying it’s being further investigated or it was sent or forwarded to appropriate people but I have not seen a fix or gotten a reply since in months and my live tv channel guide on the 3 channels I watch mostly are still not showing the correct broadcasts. Please fix this I’m in California on pst time thanks 

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi troystanton70,

We apologize for any inconvenience this may have caused you. We're happy to help.

As per backtracking your previous post, we believe you haven't been provided the needed information by our Roku engineers to specifically review your affected device. That being said, would you mind providing us with the following?

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee