Forum Discussion

Zonexero's avatar
Zonexero
Roku Guru
2 years ago

Live TV Channel Guide Incorrect for Antenna Channels

Live TV Guide now working properly for nearly the past week....thank you for fixing that.....it was jumping to the categories section instead of the actual grid, the fix made it as it should be, good...
app playback
ericwc's avatar
ericwc
Channel Surfer
2 years ago

Channel guide for antenna TV is showing the wrong information, such as CW information is showing on the CBS channel.   

It was working then I had to perform a TV reset, and since then it has been messed up.  I tied uninstalling the love TV app and reinstalling it, same issue.  Tried another complete TV reset, same issue.  Tired changing the zip code to a nearby zip code, same issue.  

Software version: 12.5.0 build 4176-30

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, ericwc

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to investigate this case, but we'll need further information. Could you please provide us with the following:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
  • A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further. We look forward to hear a response from you.

All the best,
Kash

  • ericwc's avatar
    ericwc
    Channel Surfer
    2 years ago

    Roku device model: 65R615
    serial number: YS00HV178443
    device ID: FW287H178443
    software OS/version: 12.5.0 build 4176-30

    Tracker ID: 43-013-253

    Note this is a constant issue.

    In the photo below: 

    2.1 should be CBS not CW
    4.1 should be NBC not TV icon
    5.1 should be CW not UNIMAS
    9.1 should be KCAL not PBS

    • ericwc's avatar
      ericwc
      Channel Surfer
      2 years ago
    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, ericwc

      Thanks for keeping us posted.

      We appreciate you for providing the requested information. We'll forward this together with your concern to the appropriate Roku team for further investigation.

      We hope for your understanding and patience as we work on this.

      All the best,
      Kash

       

    • Zonexero's avatar
      Zonexero
      Roku Guru
      2 years ago

      ericwc I had a similiar issue which was never resolved, I changed my zip code to another area of the city and they are now correct, except for many of the logos/icons are still missing (whether I used my zip code or another area of the city, same issue with those).

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! Zonexero,

        Thanks for the post,

        We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

        Best regards, 

        Arjiemar