Forum Discussion

Roku Guru

2 years ago

Live TV Channel Guide Incorrect for Antenna Channels

Live TV Guide now working properly for nearly the past week....thank you for fixing that.....it was jumping to the categories section instead of the actual grid, the fix made it as it should be, good...

Channel Surfer

2 years ago

Channel guide for antenna TV is showing the wrong information, such as CW information is showing on the CBS channel.

It was working then I had to perform a TV reset, and since then it has been messed up. I tied uninstalling the love TV app and reinstalling it, same issue. Tried another complete TV reset, same issue. Tired changing the zip code to a nearby zip code, same issue.

Software version: 12.5.0 build 4176-30

RokuTakashi
Community Moderator
2 years ago
Hi, ericwc

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to investigate this case, but we'll need further information. Could you please provide us with the following:

Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).

Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).

A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further. We look forward to hear a response from you.

All the best,
Kash
- ericwc
  Channel Surfer
  2 years ago
  Roku device model: 65R615
  serial number: YS00HV178443
  device ID: FW287H178443
  software OS/version: 12.5.0 build 4176-30
  
  Tracker ID: 43-013-253
  
  Note this is a constant issue.
  In the photo below:
  
  2.1 should be CBS not CW
  4.1 should be NBC not TV icon
  5.1 should be CW not UNIMAS
  9.1 should be KCAL not PBS
  - ericwc
    Channel Surfer
    2 years ago