Forum Discussion

Zonexero's avatar
Zonexero
Roku Guru
2 years ago

Live TV Channel Guide Incorrect for Antenna Channels

Live TV Guide now working properly for nearly the past week....thank you for fixing that.....it was jumping to the categories section instead of the actual grid, the fix made it as it should be, good...
app playback
vicvic47's avatar
vicvic47
Newbie
2 years ago

My Roku live tv channel guide is incorrect on Real Americas Voice. I’m watching Law and Border but the channel guide shows John Solomon’s show is on. Why isn’t it correct?

troystanton70's avatar
troystanton70
Binge Watcher
2 years ago

I have posted several times about my live tv channels guide being incorrect on certain channels and this has gone on for the past year now. I was getting replies saying it’s being further investigated or it was sent or forwarded to appropriate people but I have not seen a fix or gotten a reply since in months and my live tv channel guide on the 3 channels I watch mostly are still not showing the correct broadcasts. Please fix this I’m in California on pst time thanks 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi troystanton70,

    We apologize for any inconvenience this may have caused you. We're happy to help.

    As per backtracking your previous post, we believe you haven't been provided the needed information by our Roku engineers to specifically review your affected device. That being said, would you mind providing us with the following?

    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Troubleshooting steps you have taken in an attempt to resolve the issue.

    Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

    Sincerely,
    Janadee

  • LB52's avatar
    LB52
    Channel Surfer
    2 years ago

    I have 2 Roku TVs and only one has this same issue.  Channel guide for OTA is not correct.  Channel 4.1 shows COZI but the correct channel is ABC.  There are others as well.  What do I need to do to get this corrected?

    • troystanton70's avatar
      troystanton70
      Binge Watcher
      2 years ago

      If your live tv guide is inaccurate be prepared for nothing to be done about it! I’ve posted several times and emailed Roku customer service multiple times throughout the years and it’s now been inaccurate and nothing done about it for years now! I just keep posting and trying to contact Roku about this ongoing problem but I only get a ai response every time and then nothing is ever done or do they follow up ever! 🙄🤦🏻‍♂️

      • LB52's avatar
        LB52
        Channel Surfer
        2 years ago

        So sad!  It must be the 4 year old and older ROKU TVs because my new one (2023) is fine.

        Sure wish ROKU would have a fix!  I’ve raved about my ROKUs for a long time. 
        I may have to change to Samsung☹️

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi troystanton70 and LB52,

      We understand that your device is experiencing this issue. We're happy to assist.

      Please be guided by the fact that our appropriate team is aware of and currently investigating this issue. With this, we would ask for you to provide the details I have requested in the above post.

      With more details, our team will be able to look into this further. We're hoping for your response.

      Sincerely,
      Janadee

      • LB52's avatar
        LB52
        Channel Surfer
        2 years ago

        RokuJanadeek

        Here are the items requested to help the tech team.

        Model 50R6+
        SN YNOON6117262

        N8D8CN117262

        12.5.5 Build 4174-39

        thank you

        LB52