Forum Discussion

egkilmon's avatar
egkilmon
Reel Rookie
6 days ago

HBO Max Not Saving Progress

Probably a Max issue, but is anyone else having issues with Max not saving viewing progress? All shows. I've deleted and reinstalled the app. 

4 Replies

  • This has been happening to me too, I’ve tried deleting & reinstalling but it didn’t correct the issue. I’m clearing the cache & hoping that will help. 

    • RokuSuzette's avatar
      RokuSuzette
      Community Moderator

      Welcome, Suziekue1​ 

      We understand you're experiencing the same issues on HBO Max. Thanks for trying some troubleshooting steps on your own. 

      Please inform us if clearing the cache resolves the issue; if it doesn't, we suggest reaching out to the app provider, who manages the app and its features. You can reach them here. 

      Roku Community Team 

      • Suziekue1's avatar
        Suziekue1
        Reel Rookie

        So far it appears to have resolved the issue hopefully it will continue to work as it should. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi there egkilmon​

    We understand that you're having trouble with the HBO Max app issue. When you said it is not saving the viewing progress, are you referring to the continue watching category inside the app? If so, we suggest contacting HBO Max support directly for further assistance since they manage their app and its features.

    You can reach them here.

    Roku Community Team