Forum Discussion

TommyVee's avatar
TommyVee
Reel Rookie
3 years ago

Blue clockwise circle moving in the middle of my screen...what does it mean?

Why do I have a blue moving circle (clockwise) in the middle of my screen?  The channel comes in clear, except for this continuous moving circle.  

  • Has anybody had a constant blue circle displaying in the upper lefthand corner? At one point had the blue circle in the center of the TV and in the lefthand corner.

    I have checked my wireless connection and have "restarted" my Roku device.  The TV also is experiencing a more than normal amount of "buffering" issues.  

    Could this Roku unit be going out?  Would appreciate any information or suggestions.

    • cindyf1's avatar
      cindyf1
      Newbie

      I am also having this issue.  It is only with the Specturm app.  I have 2 tvs with the same Roku stick, but only one has the blue circle in the upper left corner running constantly.  Amy ideas???

    • renojim's avatar
      renojim
      Community Streaming Expert

      Is this on one particular channel/app?  I seem to recall something like this from people that use the Spectrum channel/app.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator

        Hello lfisher3

        Thanks for reaching out here in the Community!

        In addition to renojim's question, can you please reply here with a photo of the blue circle you are reporting? We'll be able to further assist you from there.


        All the best,
        Kariza

    • BGin's avatar
      BGin
      Newbie

      We have been getting the blue spinning ring also in our left upper corner. Reset the internet and unplugged the Roku and it's gone Intel we turn the Roku back on and there's the blue circle spinning again. Unplugged the Roku again and the circle is gone. I wish I knew how to help you fix it. But we have spectrum and we can't uninstall the app because Roku no longer supports the spectrum app. So idk what else we can try or help others. Hope someone can help us out. Thanks

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator

        Hi BGin

        Thanks for the post. 

        For clarification, does the blue circle only occur within the Spectrum channel? As previously mentioned above, could you provide us with a photo of the issue occurring? Please be advised as well that Roku still supports Spectrum TV, therefore, you can try to remove and then re-install the app.

        Keep us updated!


        All the best,
        Kariza

  • This happens to me as well, only on the Spectrum app. This fixes it temporarily: go to Home and scroll over to the Spectrum app, highlight it then press the asterisk on the remote. A menu pops up. Click restart app and it will reload without the circle. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    TommyVee

    Thanks for the post.

    Can you please clarify the issue you are experiencing? What Roku model device are you using? Does this happen on a specific channel? Does this happen on all of your inputs on your TV? Can you provide a screenshot of what you are seeing on screen so we can better understand the issue?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • RickL72's avatar
      RickL72
      Newbie

      I have the same clockwise circle on my screen - also use the Spectrum TV app; I can disconnect the Roku (unplug both power and connection) and wait a couple of minutes - plug in and it works ok......for while - then the circle returns. the blue power light also does not turn off when the TV is off

       

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru

        RickL72 If you have this option can you update the Spectrum TV app?  Some apps have this option others do not.  If you do not have an update option I would uninstall the Spectrum TV app, restart the Roku device, and then install the spectrum TV app.  Also go into settings and select system update for the Roku.  May not solve the problem but worth a try.

    • TommyVee's avatar
      TommyVee
      Reel Rookie

      Thank you for replying!!!!!  This only seems to happen with the Spectrum TV app.  also the backbutton to get the channels sometime gets "stuck".  I'm using the Roku express 4k+.