Forum Discussion
Is this on one particular channel/app? I seem to recall something like this from people that use the Spectrum channel/app.
Hello lfisher3
Thanks for reaching out here in the Community!
In addition to renojim's question, can you please reply here with a photo of the blue circle you are reporting? We'll be able to further assist you from there.
All the best,
Kariza
- lfisher33 years agoReel Rookie
Yes, it is doing it on the Spectrum app. We have several Roku's, but it is only doing it on 1 of them currently. I will get a picture of it and send it in later today. I can restart Roku thru settings which will remove it for a while. Also, I do not always have the 2 blue circles, sometimes just the one in the upper lefthand corner.
Is it true that I can uninstall the Spectrum app and re-install it?
- RokuKarla3 years agoRetired Moderator
Thanks for reaching out to the Roku community!
Does the issue only occur on a specific channel or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know how it goes!
Regards,
Karla
- Shelvis3 years agoNewbie
There's a blue circle in the middle of my screen and in the top left corner. Why?