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mjg781's avatar
mjg781
Channel Surfer
3 months ago

Re: [Solved] Apple TV+ no longer auto-plays the next show

TV shows that I purchased on Apple TV no longer autoplay next episde. Once the episode ends, it just goes back to the main menu. It's kind of a pain. It was working fine up until a couple days ago.

I've toggled every setting within Apple TV and Roku. Restarted the device and app. And uninstalled/reinstalled. Still nothing changes.

When I am on my ipad the autoplay feature still works fine. Which makes me think its something within Roku.

But I'm completely out of guesses. Any help is greatly appreciated. Thanks in advance. 

26 Replies

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  • mjg781's avatar
    mjg781
    Channel Surfer
    3 months ago

    Thanks for the reply. I actually did reach out and went through the entire troubleshooting process with them. They believe the issue is with the Roku device because the auotplay feature still works with my apple devices. I'm not sure what else to do. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 months ago

      Thanks for the follow- up, mjg781​!

      Make sure auto-play is ON. Follow the steps below:

      1. Press the Home button on your Roku remote.
      2. Scroll and Select Settings.
      3. Select Accessibility.
      4. Select Auto-play video.
      5. Choose ON.

      Note: If the screen reader is turned on, the auto-play video setting will automatically turn off.

      Tell us how it works for you.

      Roku Community Team

      • mjg781's avatar
        mjg781
        Channel Surfer
        3 months ago

        Thanks. Yes, the autoplay feature is on for both the Roku device and Apple TV app. I've also did a system restart on the device and uninstalled/reinstalled the app just in case. Its really weird because it was working just fine until a couple days ago. I even bought the upgraded device (Ultra) just to see if that would fix the problem. But to no avail. 

    • ddpadilla89's avatar
      ddpadilla89
      Newbie
      2 months ago

      I have the same issue. It was working fine and then out of no where it doesn’t. 
      like you, works fine on my apple devices but not the app on Roku 

  • jerm7777's avatar
    jerm7777
    Channel Surfer
    3 months ago

    Same thing happed on both of our ROKU ULTRAs.  After episode ends, it bring you to the "continue watching" home screen and you have to manually start the next episode.  ROKU says it's an apple issue, Apple says it's a ROKU issue.  Deleted the apps and reinstalled.  Restarted the roku multiple times.  Setting have not changed.  It's annoying and no one takes responsibility.  Hopefully, it eventually gets fixed.  Years ago, same thing started happening and eventually it returns to normal, but no one accepts responsibility for the issue.

  • Jfcwhy's avatar
    Jfcwhy
    Streaming Star
    3 months ago

    This is happening for me as well, both on a Roku TV and my Roku stick.  Just dumps me back on the Home Screen instead of queueing the next episode.  Logged out and back in- same problem.  Deleted and readied Apple TV app- same problem.  Apple Support was not much help.  Another person in the apple forum is having the same problem as well and replied to my post.  Guess we need to make some noise.  My Apple forum thread on the same problem. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Thanks for posting Jfcwhy​ and jerm7777​

      We appreciate the troubleshooting steps that you have tried to fix the issue with your Apple TV app that won't auto-play.

      We'd like to know when this issue occurs, and could you send us a short video showing the issue occurring?

      We're looking into it.

      Roku Community Team

      • Jfcwhy's avatar
        Jfcwhy
        Streaming Star
        3 months ago

        Edit for troubleshooting steps done: logged out and back into Apple account- no change.  Restarted Roku TV- bi change.  Deleted and re-added Apple TV app with a power cycle in between- no change.  Tried different shows- same problem.  Happening on both a Roku TV and a Roku streaming stick, both with Apple TV app installed.

         

        For me, it happens on several different shows; the show is coming to an end, and instead of getting a next episode button with a little countdown timer, there is nothing.  The episode just ends and I get dumped back on the Home Screen where I have to manually start the next episode(an issue aggravated by the Apple handles show selection on the Continue Watching row).

        How do I send a video?  It won't let me attach a .mp4 file here?  I tried renaming as a .jpg(with he idea you'd revert to .mp4) but it is too big(actual: 13.4 MB; allowed: 3 MB)

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