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  3. Tag: iOS
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  • Whovicon's avatar

    Roku iPhone app stuck on loadscreen

    I’ve been using the Roku mobile app as a remote from my iPhone. But now it won’t work, the mobile app itself just gets stuck on the load screen forever. I’ve deleted and reinstalled multiple times for varying lengths of time, and it still doesn’t work.
    Solved
    Whovicon
    3 years agoPlace TVs & playersTVs & players
    13KViews
    14likes
    71Comments
  • TBoro's avatar

    Cannot connect New IPhone 14 Plus to Roku devices

    We currently have 4 Roku devices on our home network, all previously working with the Roku App on multiple IPhone 12s. We recently upgraded three phones to the IPhone 14. Two phones are working properly with the App and the Roku devices. One of our phones does not recognize any of our Roku devices using the Roku app. We have confirmed the phone and devices are on the same network (5g). We have uninstalled and reinstalled the Roku App. We have reinstalled the phone from back up. We have successfully installed a singular Roku device manually with the IP address but cannot install more than one at a time. We are looking for additional options to resolve this issue.
    TBoro
    3 years agoPlace TVs & playersTVs & players
    7.4KViews
    1like
    59Comments
  • DadOfFour's avatar

    Error attempting to sign in to mobile app on second iPhone

    I just purchased a Roku TV today and set up a Roku account. The mobile app launches and signs me in just fine on my iPhone 12 Pro but I am unable to sign into the account on my wife’s iPhone 11 Pro. “ERROR Something went wrong, please try again later.” I am wondering if there is a way to fix this.
    Solved
    DadOfFour
    2 years agoPlace TVs & playersTVs & players
    5.2KViews
    0likes
    24Comments
  • mcp's avatar

    AGAIN Roku app cannot find IP address of Roku Express

    UPDATE TO ORIGINAL POST: I thought I had found a solution to this problem by turning off the privacy settings on my iPhone WiFi settings. This stopped working pretty quickly. Then the app started working randomly again for a few days, without having to change any iOS settings! Unfortunately, the situation has now reverted to not being able to connect. I have confirmed that the app works with Roku’s at other houses. My internet provider says the issue is not theirs. Does Roku have a solution yet? My roommates and I have been using the Roku app as a remote for our Roku Express specifically because of the ability to play audio through headphones and not disturb each other. It was working for months, but in the past few weeks the app would randomly drop the connection then have to reconnect. Today, the app could not connect to the device at all. I have restarted the app and the device, checked the WiFi setting, and even factory reset the device. The phone and the device are linked to the same WiFi, the IP addresses are both 192.168.1.XX. No VPNs are involved. The connection on the Roku device says it is excellent. When I try to connect manually with the IP address, the app says there is no device found there. I am inputting the correct address, as I am copying it directly from the “About” section from my TV screen. Control by mobile apps on the device is set to default. The WiFi is Spectrum. We only have one network available, and we cannot even access the Access Point settings. The phones have local network access enabled for the app. We have tried with multiple phones, all iPhones running the latest iOS, so we believe it is a problem with our device or the app, not the phones. We have gone through every step given by Roku’s troubleshooting guide, and nothing has changed.
    Solved
    mcp
    2 years agoPlace TVs & playersTVs & players
    5.1KViews
    1like
    8Comments
  • KarimA's avatar

    Roku Mobile App restrict other devices

    My sister keeps turning off my tv through her phone on the Roku mobile app. I already disabled ‘Control by mobile apps’ on my tv but for some reason she’s still able to connect to my tv and turn it off while I’m using it. Is there any way I could disconnect my tv from the mobile app on her phone. I can’t go through her phone so I need to do it on either my tv or on my phone. PLEASE HELPP
    Solved
    KarimA
    2 years agoPlace TVs & playersTVs & players
    3.1KViews
    0likes
    6Comments
  • crk1918's avatar

    Cannot login to Roku Mobile App

    I Still have this problem today. I have tried before from last year. No problem from the web login or TV login, just not mobile phone.
    crk1918
    2 years agoPlace TVs & playersTVs & players
    2.8KViews
    0likes
    35Comments
  • ctech6837's avatar

    Roku Mobile Version 9.3.1 won't run on my iphone

    Starting 2 days ago when my iphone automatically installed Roku Mobile Version 9.3.1 I can no longer use the Roku Mobile app. I click the icon and the app just hangs on the main loading screen, never getting beyond the purple loading screen I have an iphone XR, iOS 16.4.1. I've uninstalled the roku app, rebooted, and reinstalled. The problem came back with 15 minutes. The app is no longer usable and I'd love to let Roku support know that 9.3.1 is broken on my phone. Any ideas on how to install the old version?
    ctech6837
    3 years agoPlace TVs & playersTVs & players
    2.6KViews
    2likes
    4Comments
  • erika3's avatar

    No consistency with Roku app on iOS mobile device and when it will find devices on network

    Roku app version: 9.10.0.9514639.43 iOS version: iOS 17.3 Edited to add: This issue started a few months ago and aligns to right around the time we changed the modem and router in our house to support WiFi 6. I'm not sure if that's related or not. We have 3 Roku devices in our house and this happens regardless of the device. Some days the mobile app will recognize the devices and some days it won't. Sometimes turning WiFi off on my phone and then turning it back on will make the devices available but sometimes it doesn't. I've also tried turning off the Private WiFi option on my phone and that worked once but didn't work again. I have gone through the "How to connect your phone to a Roku streaming device with the Roku mobile app" document/page including the troubleshooting steps and tried things listed in the other threads related to this issue such as: 1) Trying to manually pair by the IP address of the Roku device: when I tried that it gives me an error saying that the IP address doesn't match a device even though it matches what's on the Roku Network screen, and 2) Unplugging the Roku device and plugging it back in: didn't make a difference. 3) Deleting the devices from the Roku app and re-adding them: didn't make a difference. 4) Deleting the Roku app and re-installing: didn't make a difference. I love Roku. I have owned many Roku devices for years without issue. However, this issue is really frustrating for me and any help would be greatly appreciated. Screenshot of view from my mobile app this morning is attached in case it's useful in any way. I cannot get my "Living room" device to connect this morning although it and the "Office" device were both connected to the app yesterday at different points. I tried running through all the troubleshooting things above this morning and nothing is making a difference.
    erika3
    2 years agoPlace TVs & playersTVs & players
    1.7KViews
    0likes
    1Comment
  • Ridicu's avatar

    App keyboard no longer works with latest NowTV update

    App keyboard/mic no longer work with latest NowTV update (V 5.9 build 29). Can no longer sign in to NowTV app using Roku Remote Control app’s keyboard or mic. Looks like Roku Remote Control app needs updating.
    Solved
    Ridicu
    5 years agoPlace TVs & playersTVs & players
    1.4KViews
    0likes
    2Comments
  • emers102's avatar

    Roku device not connecting to mobile app

    I have an iPhone 13 on iOS 17.7 and a Roku Express 4K+ connected to my Samsung TV. My Roku app somehow disconnected from the device and simply refuses to reconnect over WiFi or via IP address. It tells me when I try that method that “A Roku device was not found at this IP address.” This issue happened suddenly for me a few months ago, for the first time in over 2 years of owning the Roku device, but I since lost the solution I had found for it at the time (I recall it being in my phone settings, where I turned a setting I had never heard of off and on again). Nothing regarding my internet service has changed since then. I can confirm that the Roku device and my iPhone are on the same network; I have the Local Network setting enabled in my iPhone settings and the Control by mobile apps setting in the Roku set to Default; I have restarted both the Roku device (also unplugged it and plugged back in) and my phone; I have reinstalled the app on my phone; and all my software is up to date. NOTHING is working to fix this. It is most certainly not an issue with my router. I am at a loss for why this is happening and need creative solutions, as none of the responses to similar posts in this forum have been helpful. I can provide serial numbers etc. if necessary. It is upsetting how common a problem this seems to be for Roku users, and I hope it gets resolved if its cause is internal.
    emers102
    11 months agoPlace TVs & playersTVs & players
    1.1KViews
    0likes
    2Comments