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DadOfFour's avatar
DadOfFour
Channel Surfer
2 years ago
Solved

Error attempting to sign in to mobile app on second iPhone

I just purchased a Roku TV today and set up a Roku account. The mobile app launches and signs me in just fine on my iPhone 12 Pro but I am unable to sign into the account on my wife’s iPhone 11 Pro. “ERROR Something went wrong, please try again later.”  I am wondering if there is a way to fix this. 

iOS
mobile app
Sign in to your account
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, DadOfFour tyger!

    Welcome and thank you for posting here in the Roku Community.

    We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

    In this case, we highly recommend changing your Roku passwords, deleting the existing app, restarting your phone/tablet, and reinstalling it to see if it will make any difference. 

    Let us know how it goes. We'll be anticipating your response!

    Best regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, DadOfFour tyger!

    Welcome and thank you for posting here in the Roku Community.

    We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

    In this case, we highly recommend changing your Roku passwords, deleting the existing app, restarting your phone/tablet, and reinstalling it to see if it will make any difference. 

    Let us know how it goes. We'll be anticipating your response!

    Best regards,
    Carly

    • Nattypatty23's avatar
      Nattypatty23
      Newbie
      2 years ago

      I am also having the same issue and followed the steps and still no luck with signing in. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Nattypatty23,

        Thanks for keeping us posted here in the Roku Community!

        We're glad to assist you with signing in to the Roku Mobile app. We'd like to know more about it to help you further. Please provide us with more details.

        • Have you tried logging in to the browser or computer? 
        • Do your login credentials match and let you sign in when trying on a browser or other phone? (Try changing the password if not)
        • Is your mobile phone connected to the same wireless network as your Roku device?
        • Is your Apple or Android software version compatible?
        • What are the troubleshooting steps that you have taken?

        To use the Roku mobile app to connect to your Roku device, please ensure your mobile device is connected to the same wireless network as your Roku device. The Roku app for iOS is compatible with Apple devices running iOS version 11.0 or higher, while the Roku app for Android is compatible with Android devices running Android version 5.0 or higher. You can also check this article for more details on how to sign in with your Roku mobile app.

        Let us know so we can further assist you. We'll be waiting for your response.

        Kind regards,

        Eunice

    • tyger's avatar
      tyger
      Channel Surfer
      2 years ago

      I've tried all these steps and it still does not work. 

    • DadOfFour's avatar
      DadOfFour
      Channel Surfer
      2 years ago

      Thanks Carly. Tried these steps and same result - error if trying to login on wife’s phone. 

  • tyger's avatar
    tyger
    Channel Surfer
    2 years ago

    I have the same problem. Roku Tv works fine. Roku mobile app on android phone works fine, but Roku mobile app on tablet won't allow sign in with email and password. Have restarted app, tablet, uninstalled app, reinstalled app, restarted tablet, and still Roku mobile app won't accept exact same sign-in credentials that work on android mobile phone. It's very frustrating because I was planning to use tablet as Roku remote. Also, this tablet accepts same sign-in credentials for Roku smart home app. 

  • joshbuttler's avatar
    joshbuttler
    Newbie
    2 years ago

    I'm encountering a similar issue. While my Roku TV and the Roku mobile app on my Android phone function properly, the Roku mobile app on my tablet refuses to sign in with my email and password. Despite various troubleshooting steps such as restarting the app, tablet, uninstalling and reinstalling the app, and restarting the tablet, the Roku mobile app on the tablet consistently rejects the exact sign-in credentials that work seamlessly on my Android phone. This is frustrating, especially since I intended to use the tablet as a Roku remote. Additionally, it's worth noting that the tablet accepts the same sign-in credentials for the Roku smart home app.