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DadOfFour's avatar
DadOfFour
Channel Surfer
2 years ago
Solved

Error attempting to sign in to mobile app on second iPhone

I just purchased a Roku TV today and set up a Roku account. The mobile app launches and signs me in just fine on my iPhone 12 Pro but I am unable to sign into the account on my wife’s iPhone 11 Pro. ...
iOS
mobile app
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  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, DadOfFour tyger!

    Welcome and thank you for posting here in the Roku Community.

    We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

    In this case, we highly recommend changing your Roku passwords, deleting the existing app, restarting your phone/tablet, and reinstalling it to see if it will make any difference. 

    Let us know how it goes. We'll be anticipating your response!

    Best regards,
    Carly

Nattypatty23's avatar
Nattypatty23
Newbie
2 years ago

I am also having the same issue and followed the steps and still no luck with signing in. 

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Nattypatty23,

Thanks for keeping us posted here in the Roku Community!

We're glad to assist you with signing in to the Roku Mobile app. We'd like to know more about it to help you further. Please provide us with more details.

  • Have you tried logging in to the browser or computer? 
  • Do your login credentials match and let you sign in when trying on a browser or other phone? (Try changing the password if not)
  • Is your mobile phone connected to the same wireless network as your Roku device?
  • Is your Apple or Android software version compatible?
  • What are the troubleshooting steps that you have taken?

To use the Roku mobile app to connect to your Roku device, please ensure your mobile device is connected to the same wireless network as your Roku device. The Roku app for iOS is compatible with Apple devices running iOS version 11.0 or higher, while the Roku app for Android is compatible with Android devices running Android version 5.0 or higher. You can also check this article for more details on how to sign in with your Roku mobile app.

Let us know so we can further assist you. We'll be waiting for your response.

Kind regards,

Eunice

  • DadOfFour's avatar
    DadOfFour
    Channel Surfer
    2 years ago

    Thanks Eunice

    • Have you tried logging in to the browser or computer? Yes - works 
    • Do your login credentials match and let you sign in when trying on a browser or other phone? (Try changing the password if not) Yes - changing password - same result. 
    • Is your mobile phone connected to the same wireless network as your Roku device? Yes 
    • Is your Apple or Android software version compatible? iOS 17 - I hope so. 
    • What are the troubleshooting steps that you have taken? Deleted and reinstalled app on phone after restarting it first. Same error. 
  • Sivo's avatar
    Sivo
    Reel Rookie
    2 years ago

    Seems like all there is are problems...

    And even the most elementary ones

    that make no sense...

    My account and password are recognized by the site..

    And I've redid my password many times..

    But the mobile app wont let me sign in..

    Makes No sense, no reason.