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  1. Roku Community
  2. Tag: Video quality
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  • Harleybabe38's avatar

    How to fix Netflix not working on my Roku streaming device

    I tried everything you had suggested but it still is trying to load, stays at “0”. Any new updates anyone can share?
    Harleybabe38
    5 months agoPlace Apps & viewingApps & viewing
    88KViews
    1like
    51Comments
  • tacksixer's avatar

    Prime Video X-RAY FEATURE not working

    Roku will not display x-ray feature on videos playing from amazon prime. i know not all videos on amazon prime video have x-ray i have confirmed the ones that do with my Fire stick all videos with x-ray feature on amazon prime video will display on Fire stick not all videos with x-ray feature will display with ROKU 4K MAX MORE DON'T DISPLAY x-ray THAN DO. why cant Roku get it together??
    Solved
    tacksixer
    6 months agoPlace Apps & viewingApps & viewing
    1KViews
    0likes
    15Comments
  • Panduh's avatar

    TCL Roku TV suddenly picture is red abnormal colors

    Out of nowhere in the middle of watching a Hulu show, the color in the tv became almost inverted like and red. Annoying and abnormal to say the least. I have a 75” tcl Roku tv about 3 months old and no prior issues. Help please, I tried some online recommendations and it didn’t help at all. Very very frustrating and unhappy customer here.
    Panduh
    7 months agoPlace TVs & playersTVs & players
    1.1KViews
    0likes
    3Comments
  • acconstantinesc's avatar

    Can't set hdmi to deep color with Express 4K+ on LG OLED C3 TV

    Today I found I have a similar issue. On my LG OLED C21 I had this option turned on. No problems until today, when I tried to watch an NBA game on Max. For some reason their games come in Dolby Vision, even I have their basic plan, which supports only HD. Anyway, today I didn't get picture, but only sound. My TV was saying the picture was DV but it was showing a black screen. Not even the cursor for advancing or going back in time. Similar issue encountered on Apple TV+, which has all their original content în DV, but not as consistent as Max. Disney+ didn't seem to have any issues. Same Prime, but that's not DV, just HDR. So, what's going on? It seems to me this maybe just a miscomunication between Roku and my TV. Same game was just fine playing off a Fire TV stick. The Roku firmware is 14.5 on my Roku stick 4k. The TV firmware is 03.51.16 (early March this year).
    acconstantinesc
    7 months agoPlace Apps & viewingApps & viewing
    476Views
    0likes
    5Comments
  • WA2FAST's avatar

    Screensaver Crashes the Roku Ultra 2024

    Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system entirely, sometimes the whole thing becomes unresponsive randomly in an app and reboots and other times just hitting home from anywhere will cause it to freeze crash and reboot too. There’s a new processor in these models and my bet is there’s some memory handling issue or something they need to patch. Very annoying and not a good experience at all. This new one is terrible, I’d never look back at Roku if I was a new customer and I thought this was normal.
    WA2FAST
    7 months agoPlace Apps & viewingApps & viewing
    2.1KViews
    1like
    32Comments
  • Tk44's avatar

    Help Roku Ultra 2024 Dolby Atmos

    Currently bought new #2024RokuUltra and having issues with Roku identifying any type of Dolby Atmos, Dolby vision, HDR content. I have LG 65CX TV playing Roku through back of TV 4K 120 Hz port and my LG SN9YG soundbar plugged into earc port with HDMI cable. Prior to upgrading, I had the 2022 Roku Ultra and had no issues, the Roku player identified all HDR formats, Dolby vision formats, and Dolby Atmos content. Roku support keeps blaming apps but I bypassed the Roku to play LG TV only through those same apps and content works just fine. I have tried factory reset, changed HDMI cables, enabled deep color format, even turned off volume level. Still nothing. Back to force always on double vision or HDR but can never get Dolby Atmos no matter what settings I try. I've tried these on two different 2024 Roku Ultra models. Roku support also said they would follow up but never did.
    Tk44
    9 months agoPlace Apps & viewingApps & viewing
    3KViews
    0likes
    14Comments
  • Apple21's avatar

    TCL Roku TV bottom of screen fading to black while watching movies

    Bottom of screen is fading to black when watching TV shows on Netflix prime peacock etc. It happens every 10 seconds while watching almost like the bottom play/pause bar keeps almost coming on and then going away. I have tried to restart, unplugging, and everything besides doing a complete factory reset which I’m trying to avoid otherwise I will loose log in access to some apps. Thanks
    Solved
    Apple21
    10 months agoPlace TVs & playersTVs & players
    1.1KViews
    0likes
    1Comment
  • JMJ28's avatar

    Roku has audio but not video

    Hello, Experiencing a similar issue. Successfully watched via Roku streaming device this evening, an hour later, we can hear but not see video on ALL channels. We can see graphics, including Ad timers, etc, in screen corners. I’ve unplugged the Roku, plugged back in. the internet connection is good. I’ve turned off and on again the projector. What could be the cause? Thank you
    Solved
    JMJ28
    10 months agoPlace Apps & viewingApps & viewing
    1.7KViews
    0likes
    4Comments
  • mblazer78's avatar

    Roku Ultra 4850 (2024) Dolby Vision Playback Issues - static/white artifacts

    Hi, I have the new Roku Ultra and just replaced my old Roku Ultra 4660X by simply unplugging the HDMI cable from the old one and plugging it into my new one. However, Dolby Vision content on any channel or if it's turned on for the Roku home screen, shows white static artifacts that randomly pop up and disappear on the screen. My setup is a LG OLED CX 77 inch TV which is connected to a Yamaha Aventage 2070 AVR (Dolby Vision 4K capable). My Roku Ultra is connected to the AVR as well as my 4K Blu-ray player. Dolby Vision content plays perfectly fine from the 4K Bluray player to the TV so I don't see any issues with the cable to the TV or the AVR. My old Roku Ultra played 4K HDR content just fine as well on this setup. My new Roku Ultra will also play 4K HDR content just fine if I manually change the display type from the 4K Dolby Vision option to 4K HDR instead. I've tried changing the Auto-adjust display refresh rate and HDR Subsampling settings to see if that would change anything. Sometimes it seems a little better or worse depending. When it's worse, half the screen will display static that flickers on and off randomly. It feels like an HDMI cable issue, but all of my cables are Ultra High Speed and as mentioned earlier, play regular 4K HDR content from the Ultra and Dolby Vision content from the blu-ray player without issues. Thought I would share if anyone has any ideas. I might swap the HDMI cable going to the Ultra just for good measure, hopefully it's not a bug in the new Ultra OS.
    Solved
    mblazer78
    10 months agoPlace TVs & playersTVs & players
    1.7KViews
    0likes
    5Comments
  • Slyde734's avatar

    Netflix on Roku Streambar constantly crashing

    I keep having problems with streaming Netflix on Roku. It's really getting frustrating. First it would freeze or be super laggy. So I restarted the Roku...no difference. Uninstalled Netflix and tried to reinstall but now it won't reinstall. WTF. I've been a loyal Roku user for over a decade but I'm losing patience. I'm ready to move on.
    Slyde734
    10 months agoPlace Apps & viewingApps & viewing
    1.3KViews
    0likes
    4Comments