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  1. Roku Community
  2. Tag: Video quality
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  • JTR19's avatar

    Keeps receiving HDCP 2.2 error on my Roku Ultra

    In the past two and a half years I've gone through two Roku Express units, and now my Roku Ultra has failed. The Express units lasted a few months each, then just simply stopped functioning. So in mid July 2023 I purchased a Roku Ultra, hoping that the greater expense would provide a more reliable unit. Here it is only ten months later and the Ultra has given up. It will not provide a video signal. Yes I already went through rebooting it, disconnecting the power supply, disconnecting the HDMI cable at both ends, and still no video output. Audio works, but no video. Yes I am angry, but it is pretty well justified. Roku, why can't you build your units with better electronics? Audio and video reproduction is a very well understood medium and your company should be making products that are not such garbage. At a price tag of over $100, the Roku Ultra should be able to function trouble free for years. It should function until the technology is obsolete. And don't get me started on the HDCP 2.2 error. This is proof positive that your units use substandard electronics. Everything in the chain of my TV and audio playback is certified for HDCP 2.2 but yet Roku seems to display "HDCP 2.2 error" regularly. But if I try to watch the exact same content on my streaming Blu Ray player, that unit will play everything just fine without ever presenting me with any type of playback error.
    Solved
    JTR19
    2 years agoPlace Apps & viewingApps & viewing
    7KViews
    1like
    6Comments
  • Harleybabe38's avatar

    How to fix Netflix not working on my Roku streaming device

    I tried everything you had suggested but it still is trying to load, stays at “0”. Any new updates anyone can share?
    Harleybabe38
    2 years agoPlace Apps & viewingApps & viewing
    88KViews
    1like
    51Comments
  • WA2FAST's avatar

    Screensaver Crashes the Roku Ultra 2024

    Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system entirely, sometimes the whole thing becomes unresponsive randomly in an app and reboots and other times just hitting home from anywhere will cause it to freeze crash and reboot too. There’s a new processor in these models and my bet is there’s some memory handling issue or something they need to patch. Very annoying and not a good experience at all. This new one is terrible, I’d never look back at Roku if I was a new customer and I thought this was normal.
    WA2FAST
    12 months agoPlace Apps & viewingApps & viewing
    2.1KViews
    1like
    32Comments