TV no longer works after Roku's Software Update
I have a perfectly good 9 year old TV with two HDMI inputs. My DVD player works with it and my laptop works with it. Since the Roku update, the Roku no longer works with my TV. At first I thought it was the Roku box. I bought a new Roku box. It worked fine until we got to the "checking for updates" part of the installation. After the update the new Roku no longer worked (TV says invalid signal). Roku tells me I need to contact the TV manufacturer for an update for the TV, so I do that. The manufacturer tells me there are no updates available and there will be no updates in the future. SO ROKU KILLED MY TV. A perfectly good TV with HDMI inputs will no longer work on any Roku box. I am SO TIRED of all this technology that DOESN'T WORK. This problem exists on 3 different Roku model boxes that I have. I returned the last one noting it was defective, before I realized it was a "death blow" update that Roku sent to my unit! How can they NOT realize that many people keep TV's for more than a few years!!!
OS 14.1 Update for Roku TV - Recovery Mode Issue
Hey everyone, We are aware of an issue where some Roku devices are getting stuck in recovery mode. We believe the OS 14.1 update has addressed this issue, but it seems that some TVs aren't updating automatically. If your TV hasn't updated yet, please send me a private message (PM) with your Device ID, and we can assist in pushing the update through. For more information, please refer to this Community thread. Roku Community Team
TCL Roku TV Stuck on Update
My TCL Roku TV attempted to update but got stuck at 100% for hours. After waiting, I finally unplugged it, and when it restarted, it tried checking for updates again—only to stall at 100% once more. The next time it restarted, I canceled the update to try and use the TV with its current software/firmware. However, instead of working, the screen stayed blank with a purple background, showing only “TCL | Roku” in the upper left corner—essentially bricking the device. I then tried to enter Recovery Mode and update via USB. However, I’m stuck at Step 1 of the USB Updater because it keeps saying: “Unrecognized model. You must enter a valid Roku model number to continue.” I’m entering exactly what the screen displays, but it’s not being recognized. I’ve attached a photo of what I’m seeing. Can anyone help me get past this? At this point, even a zipped file of the firmware would be a huge help. Thanks in advance!
