Forum Discussion

mileh's avatar
mileh
Newbie
2 years ago
Solved

Smart View won't connect to my Hisense 32" TV

Smart View will not mirror my Android phone on my Hisense 32" TV.  The choice is there but when I choose the TV to says ot's connecting but never does.  Eventually it says to turn the TV off and back on and that doesn't fix the issue either.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, mileh

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the issue you've encountered with connecting your Android phone using the Smart View feature to your Roku device. We'd be happy to help. Let's try some troubleshooting steps to resolve the issue. Kindly follow the guides below:

    How to screen mirror from an Android device

    The steps below are for screen mirroring from a Samsung® Android phone. Your exact steps may vary depending on your Android phone model.

    1. On your Android device, pull down the status bar and tap Smart View. You may need to swipe to find the option.
    2. Select your Roku device from the Smart View menu to start the connection
    3. Follow the instructions on your Roku device to allow screen mirroring

    Additionally, you can restart your Android phone as well as your Roku streaming device and try once more. 

    We hope you find this informaiton useful and address your concern.

    Best wishes,
    Kash

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, mileh

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the issue you've encountered with connecting your Android phone using the Smart View feature to your Roku device. We'd be happy to help. Let's try some troubleshooting steps to resolve the issue. Kindly follow the guides below:

    How to screen mirror from an Android device

    The steps below are for screen mirroring from a Samsung® Android phone. Your exact steps may vary depending on your Android phone model.

    1. On your Android device, pull down the status bar and tap Smart View. You may need to swipe to find the option.
    2. Select your Roku device from the Smart View menu to start the connection
    3. Follow the instructions on your Roku device to allow screen mirroring

    Additionally, you can restart your Android phone as well as your Roku streaming device and try once more. 

    We hope you find this informaiton useful and address your concern.

    Best wishes,
    Kash

    • Amosnamy's avatar
      Amosnamy
      Newbie
      9 months ago

      I've done all of these steps multiple times and it still will not connect. I've gone through all of the screen mirroring settings on the TV and the phone. Still not connecting.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        9 months ago

        Hi Amosnamy,

        Welcome to the Roku Community!

        We appreciate you letting us know about the trouble you're encountering connecting your Android phone to your Roku device using the Smart View feature and for the steps you took to resolve it.

        We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

        • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
        • What is your device's OS version?
        • Is this your first time setting up using this feature?
        • Are you encountering any error codes or messages?

        With more detailed information, we'll be able to assist you further.

        All the best,
        Chel