Wi-Fi & connectivity

[darin615]

roku device won’t connect to internet .. tried every restart won’t connect to phone either code 1450 

[Cmoreno4]

Mine is doing it too all of a sudden. I tried to reset the camera, the chime device is saying it’s too far away but it’s right near it. The WiFi is fine but it won’t load 

[RokuCarly · Accepted solution]

Greetings from the Roku community, @darin615 @Cmoreno4.

Welcome and thank you for reaching out about the network issues you've been experiencing. Rest assured that we will find you the best resolution possible. 

In this case, we suggest reaching out to your Internet Service Provider and letting them reboot your network connection on their end. We also suggest connecting your Roku players or cameras to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do.

Keep us posted on how it goes and we'll continue assisting you from there. Once again, we sincerely apologize for any inconvenience this may have caused you.

Best regards,
Carly