Wi-Fi & connectivity

[Jstelly11b]

I'm having trouble connecting to hotel wifi. I'll connect, verify that I'm using hotel wifi, connect to the Roku with my phone which will have me login to the hotel wifi. The problem is it keeps looping back to checking the connection and won't let me actually login. It's very frustrating and I'm seriously considering dropping Roku altogether.

[RokuNimfa-C]

Greeting @Jstelly11b, 

Thanks for reaching out to the Roku Community!

It sounds like you are having trouble connecting your Roku device to Hotel's public network. Try restarting your Roku device and your phone to see if this resolves the issue. Often, a simple restart can help to clear up any connectivity issues.

If the issue still occurs, may we ask if have you activated your device before accessing the hotel & dorm mode? Or does your Roku device has been disconnected for an extended period of time before bringing it to your travel? Lastly, can you please provide us with your Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

You will need to activate your device or manually check for a software update before using your device in hotel & dorm mode. If needed you can try activating or updating your device with an alternate network such as a mobile hotspot.

For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Please keep us posted and we will continue to assist you from there.


Regards, 
Nimfa

[Jstelly11b]

None of that works, it seems more like a software issue with the Roku. Sometimes it takes 5 minutes to connect after multiple tries, yesterday I gave up after 45 minutes.

[RokuNimfa-C]

@Jstelly11b

We're sorry to hear about that. 

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

We keep an eye on your response. 


Regards, 
Nimfa

[SeanJay]

I have the same issue. I find i if i use my laptop and not my phone it works. it seems an issue with logging into the ROKU on a phone. it doesnt detect that there is now internet. but it does when i use a laptop.

[atc98092]

I had no issues with the hotel WiFi at two different hotels last week. In the past I have had issues using my iPhone to complete the login, but either my iPad or Windows laptop always worked. Lately even the phone has been working fine. 

[walt541]

I also have the same issue it does not prompt me asking if I'm in a college or dorm or hotel  there is some setting I can enable and it say it will work in a dorm or college but it won't work I have model 3960x it's an Roku express

[atc98092]

@walt541 unfortunately, there is no manual method to trigger the hotel mode. There's something in the way a hotel connection works (usually being able to connect but not reach the Internet) that triggers it. There has been many requests over the years to allow activating it manually, but nothing yet. 

[Tracy111]

When using a laptop or phone to connect Roku to wifi, are you using the app or just logging into your account. The instructions from Roku are unclear. I bought this Roku device specifically to use at hotels but will return if it doesn’t connect.

[RokuAnjelie]

Hi @Tracy111,

A warm welcome here in the Roku Community!

We see you're having a problem connecting your Roku device to the internet in the hotel. However, connecting to a public network often requires signing in through a web browser.

Still, with Hotel and Dorm Connect, you can authenticate the connection for your Roku streaming device from your computer or smartphone. Just a quick reminder that streaming results may vary depending on the connection speed at the hotel, and channels and channel content may vary by country and may be limited or unavailable while traveling.

Refer to our support page for more information: How to use Hotel and Dorm Connect to connect to the internet.

Thanks,

Anjelie