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Wifi keeps dropping on my roku tv
I have fiber optic internet and it's super fast...now all of the sudden my roku tv keeps saying it's not connected to the network. I have tried updating, and clearing cache, and soft reset, and network reset. Issue ID 0A-043-458
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Re: Wifi keeps dropping on my roku tv
Hi @Birdsmom
It's so nice to see you joining us in the Roku Community!
I understand your Roku TV keeps dropping from the network. Let's work together to resolve this.
Please share the following info to help us out:
- What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
- Model and OS version of your Roku device
- Have you tried connecting your Roku TV to your mobile hotspot?
We look forward to your prompt response with your details.
Thanks,
The Roku Community Team
Roku Community Moderator
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Re: Wifi keeps dropping on my roku tv
Model 100012589 and OS 14.1
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Re: Wifi keeps dropping on my roku tv
Don't get an error message just the device freezes or the circle comes on the TV and starts spinning
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Re: Wifi keeps dropping on my roku tv
Hi @Birdsmom,
Greetings from the Roku Community!
We appreciate the information you provided, and we'd like to gather additional information regarding your Roku TV problem —it keeps disconnecting from your Wi-Fi.
Can you please provide the following details below?
- Did we recently make any changes to your network or network provider?
- How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer)
- How are you trying to connect to your network? Is it via a wired or wireless connection?
With detailed information, we will be able to assist you further.
Thanks,
The Roku Community Team
Roku Community Moderator
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Re: Wifi keeps dropping on my roku tv
Hi @Birdsmom
To investigate this concern further, when did this issue happen?
Have you tried to Connect your Roku TV to a mobile hotspot? If it works, there may be an issue with your Wi-Fi. Contact your internet service provider for help.
Please keep us posted on what you find out.
The Roku Community
Roku Community Moderator
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Re: Wifi keeps dropping on my roku tv
It doesn't work
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Re: Wifi keeps dropping on my roku tv
No recent changes and the same amount as we always do at any given time there could be 3 phones and 2 t s and a xbox. I have had the same internet for over a year and never any problems until last couple of days.
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Re: Wifi keeps dropping on my roku tv
It's fiberoptic wifi so wireless
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Re: Wifi keeps dropping on my roku tv
Yes and nothing