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Birdsmom
Channel Surfer

Wifi keeps dropping on my roku tv

I have fiber optic internet and it's super fast...now all of the sudden my roku tv keeps saying it's not connected to the network. I have tried updating, and clearing cache, and soft reset, and network reset. Issue ID 0A-043-458

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10 REPLIES 10
RokuRhea-V
Community Moderator
Community Moderator

Re: Wifi keeps dropping on my roku tv

Hi @Birdsmom 

It's so nice to see you joining us in the Roku Community!

I understand your Roku TV keeps dropping from the network. Let's work together to resolve this. 

Please share the following info to help us out:

  • What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
  • Model and OS version of your Roku device
  • Have you tried connecting your Roku TV to your mobile hotspot? 

We look forward to your prompt response with your details.

Thanks,

The Roku Community Team

Rhea V.
Roku Community Moderator
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Birdsmom
Channel Surfer

Re: Wifi keeps dropping on my roku tv

Model 100012589 and OS 14.1

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Birdsmom
Channel Surfer

Re: Wifi keeps dropping on my roku tv

Don't get an error message just the device freezes or the circle comes on the TV and starts spinning

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RokuJohnB
Community Moderator
Community Moderator

Re: Wifi keeps dropping on my roku tv

Hi @Birdsmom,

Greetings from the Roku Community!

We appreciate the information you provided, and we'd like to gather additional information regarding your Roku TV problem —it keeps disconnecting from your Wi-Fi.

Can you please provide the following details below?

  • Did we recently make any changes to your network or network provider?
  • How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer)
  • How are you trying to connect to your network? Is it via a wired or wireless connection?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

John
Roku Community Moderator
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RokuRhea-V
Community Moderator
Community Moderator

Re: Wifi keeps dropping on my roku tv

Hi @Birdsmom 

To investigate this concern further, when did this issue happen?

Have you tried to Connect your Roku TV to a mobile hotspot? If it works, there may be an issue with your Wi-Fi. Contact your internet service provider for help.

Please keep us posted on what you find out.

The Roku Community

Rhea V.
Roku Community Moderator
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Birdsmom
Channel Surfer

Re: Wifi keeps dropping on my roku tv

It doesn't work

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Birdsmom
Channel Surfer

Re: Wifi keeps dropping on my roku tv

No recent changes and the same amount as we always do at any given time  there could be 3 phones and 2 t s and a xbox. I have had the same internet for over a year and never any problems until last couple of days. 

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Birdsmom
Channel Surfer

Re: Wifi keeps dropping on my roku tv

It's fiberoptic wifi so wireless 

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Birdsmom
Channel Surfer

Re: Wifi keeps dropping on my roku tv

Yes and nothing

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