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[Strixvaria]

Our TCL Roku TV has been experiencing boot loops and crashes/restarts for weeks.

TV Model: 50S435

Hardware ID: C138X

Serial Number: X00000LD94P7

Software Version: 14.1

We have tried factory resets, clearing the cache, uninstalling/reinstalling/updating all the channels, checking for software updates, and have verified the power cord/outlet is not damaged and receiving enough power.

This also happened back in early October 2024 after a software update, then seemed to resolve itself. It started up again in January (again after a software update).

The TV is only a couple years old - I expect a longer lifespan out of this type of purchase. 

[RokuJohnB · Accepted solution]

Hi @Strixvaria,

Greetings from the Roku Community!

Thanks for posting about the issues with your TCL TV. We recommend contacting the TV manufacturer to repost the problem and get help to see what options or suggestions they can provide.

Each TV manufacturer provides direct support and warranty services for their products.

You may reach them here: TCL Support.

Please keep us posted if you have any other concerns or questions about your Roku streaming device or TV.

Best,
The Roku Community Team