Discussions

[Birdsmom]

I have fiber optic internet and it's super fast...now all of the sudden my roku tv keeps saying it's not connected to the network. I have tried updating, and clearing cache, and soft reset, and network reset. Issue ID 0A-043-458

[RokuRhea-V]

Hi @Birdsmom 

It's so nice to see you joining us in the Roku Community!

I understand your Roku TV keeps dropping from the network. Let's work together to resolve this. 

Please share the following info to help us out:

• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• Model and OS version of your Roku device
• Have you tried connecting your Roku TV to your mobile hotspot? 

We look forward to your prompt response with your details.

Thanks,

The Roku Community Team

[Birdsmom]

Model 100012589 and OS 14.1

[Birdsmom]

Don't get an error message just the device freezes or the circle comes on the TV and starts spinning

[RokuJohnB]

Hi @Birdsmom,

Greetings from the Roku Community!

We appreciate the information you provided, and we'd like to gather additional information regarding your Roku TV problem —it keeps disconnecting from your Wi-Fi.

Can you please provide the following details below?

• Did we recently make any changes to your network or network provider?
• How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer)
• How are you trying to connect to your network? Is it via a wired or wireless connection?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

[RokuRhea-V]

Hi @Birdsmom 

To investigate this concern further, when did this issue happen?

Have you tried to Connect your Roku TV to a mobile hotspot? If it works, there may be an issue with your Wi-Fi. Contact your internet service provider for help.

Please keep us posted on what you find out.

The Roku Community

[Birdsmom]

It doesn't work

[Birdsmom]

No recent changes and the same amount as we always do at any given time  there could be 3 phones and 2 t s and a xbox. I have had the same internet for over a year and never any problems until last couple of days. 

[Birdsmom]

It's fiberoptic wifi so wireless 

[Birdsmom]

Yes and nothing