Wi-Fi & connectivity

[AdamH7]

My Roku Streambar is emitting a Wi-fi signal on the same frequency and channel as my home access point (5GHz, Ch. 100) which is causing significant interference for other devices.

I've turned off device connect, the smart remote is disconnected and not powered, I'm using a Roku IR remote with it just fine, but even after all this it's still emitting Wi-fi. Is there any possible way to stop this? There's no need for it and it's degrading my network.

[RokuJechealR · Accepted solution]

Hi @AdamH7,

Welcome to the Roku Community!

Please be aware that if your router and Roku device both support 5GHz, make sure it is enabled in the router settings and try connecting to the 5GHz wireless network (e.g., MyNetwork_5GHz). Changing the wireless channel on the router is not necessary when connecting to a 5GHz network.

• Note: If you are having trouble with how to connect your Roku device to Wi-Fi, keep in mind that not all Roku devices support 5GHz networks. To see if your device supports 5GHz, consult the product comparison chart and check the Specifications section. If dual-band is listed, your device is compatible with 5GHz networks.

In addition, Roku streaming devices support 5GHz radio bands U-NII-1 (non-DFS channels 36 to 48) and U-NII-3 (non-DFS channels 149-165), but some devices do not support bands U-NII-2A (DFS channels 50-64) and U-NII-2C (DFS channels 100-144). Roku devices that support DFS channels must be running Roku OS 12.0 or higher to use DFS channels.

For more detailed information, visit our Support page here.

Please keep us posted on what you find out.

All the best,
Chel