Wi-Fi & connectivity

[mdsrvs]

We have two Roku 4K streaming sticks with a wireless connection to the same network. The first one installed works fine, but the second new one won't run any channels and shows this message:

Can't run channel
'channel name' could not be run because it could not be reinstalled from the network. Please check your network connection and try again.

I tried:

- Power-cycling the problem Roku device

- Restarting the Roku: Settings > System > Power > System Restart.

- Restarting the router

The Roku is connected to the network (AT&T), but I still get the same message and cannot get any channels.

Please advise. Thank you. Melissa

[MDLairdJr]

Did you ever find a resolution to this issue?  We are seeing the same thing. 

[RokuReynan-L · Accepted solution]

Hi, @MDLairdJr.

Welcome to the Roku Community!

Thanks for letting us know that you're also having an issue adding a channel to your streaming player. We're here to provide some steps you can try.

Could you please try resetting your network?

Here's how:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

If the issue persists, please let us know. We're here to help you further.

Thanks,
Reynan