Wi-Fi & connectivity

[JWP122]

I have two Roku devices. One in the living room stopped working yesterday. Does not connect to Internet yet the Roku in bedroom connects fine. I have done factory reset, I have reset and rebooted modem several times. No luck. I then moved the living room device to bedroom and bedroom device to living room. The original living room device works fine in bedroom but now original bedroom does not work in living room. After modem resets the living room device connects but after two minutes disconnects. I get error 014.30 which seems like a general error code. The modem is closer to the living room device. The original bedroom device that is now in the living room and not working is a newer model Roku but both devices had been working fine for quite some time. I have a Xfinity gateway modem. Trying to understand why both devices work in bedroom but not living room and why the device sees my network but won’t connect. Any thoughts or tips to try? I even changed out the HDMI cord. I’ve unplugged the Roku. At a loss. Thanks in advance. 

[RokuArjiemar · Accepted solution]

Hello! @JWP122,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your issue with your Roku device not connecting to your Wi-Fi. We're pleased to assist you. 

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds.
2. Restart the router.
3. You can reset your Roku device's network connection by going to Settings > Advanced System Settings > Network connection reset > Reset connection.
   • Note: Before doing so, make sure you know your Wi-Fi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

If the issue persists, we recommend performing a manual factory reset.

Please keep us posted on what you find out. We will happily continue assisting you. We look forward to hearing from you.

Thanks,
Arjiemar

[JWP122]

Hello,

I feel it has to do with the network channel selection. It seems when it is on channel 6 it works OK. Then I see it switches automatically to channel 1. The device that is further away from router doesn’t seem to change to channel 1 and works perfectly fine. I know it’s not the device because I swapped devices one being far the other close to router. All my other devices, phone, laptop are connected to my network. I watched Netflix for hours last night no issue. Turn on tv this morning and Roku not connected. 

[renojim]

The Roku device doesn't select the channel, your router does.  It's probably set to "Auto".  Try setting it to channel 6 and see if it works better.

[JWP122]

Hello,

it’s still an issue and makes no sense to me. If the router automatically selects channel which I get but then why is one Roku device further away from router working fine. Just now I had a device closest to router that would not connect, or connects and then drops once in YoutubeTV or any other app. I moved that non working device further away and swapped with working device. Non working device works and working device in new location closer to router doesn’t. 

[jontalk]

@JWP122Have you tried installing WiFi Analyzer for Android or something similar if an iPhone? This sounds like a channel congestion issue so once installed check to see how many others are using the same channel as the Roku, log into the gateway and change to a channel with less congestion. I feel manual channel selection is superior to Auto Select and gives more control over band and frequency. Hope that helps