Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pbaker5485
Newbie
4 weeks ago

TV has internet but Roku won't connect

I have a Roku Ultra and an LP smart television. All of the sudden, my Roku lost internet connection while watching a movie. I have restarted my home network router and have restarted the Roku to no avail. The TV has internet service as do all my computers in the house. I even changed out the old roku with a brand new one. Strange. Any suggestions?

Labels (1)
0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
4 weeks ago

Re: TV has internet but Roku won't connect

Do you get any error messages or codes when you try to connect to Wi-Fi?  Is your Ultra close enough to your router that you could use an Ethernet cable?

If you can, try to connect to your phone's hotspot just to test the Wi-Fi connection of the Ultra.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply