Wi-Fi & connectivity

[Ppelton]

I did update my post . The router specialist for my internet provider finally checked and 2.4 ghz was off and only streaming at 5 ghz . He updated my router and my service better than ever . Check my post again I did update it 

[Ppelton]

Thanks for the help it was my service my router was update and my 2.4 was turned back on alls well

[TrooperDada326]

Glad you got it fixed. It’s important to research things before purchasing them. Always try to buy a dual band device. Also most ISP’s such as Comcast or Cox give you full control over your model. I have Cox. I can do whatever I want with my modem. Love it 

[Fedupguys]

Shaymill not all hero’s wear capes. And you are a hero! Thank you!

[Mistyabrams02]

Mine is same watdo I do 

[Mistyabrams02]

I need help will not connect tried everything 4432394311

[DBDukes]

@Mistyabrams02 

Since you provided no details, the only thing we know is that you are unable to connect to your wireless network. We need a lot more information than that.

What is your Roku model number? Settings > System > About

Assuming that answer points to a 2.4 GHz only device, is your 2.4 GHz network settings 802.11 b/g/n? Or simply g/n rather than b/g/n? If it's g/n and not b/g/n, can you change it back to b/g/n?

[kat59]

You rock!  Fixed it no problem.  thanks so much.