Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Ppelton
Reel Rookie

Re: Suddenly unable to connect to wireless network

I did update my post . The router specialist for my internet provider finally checked and 2.4 ghz was off and only streaming at 5 ghz . He updated my router and my service better than ever . Check my post again I did update it 

Ppelton
Reel Rookie

Re: Suddenly unable to connect to wireless network

Thanks for the help it was my service my router was update and my 2.4 was turned back on alls well

TrooperDada326
Roku Guru

Re: Suddenly unable to connect to wireless network

Glad you got it fixed. It’s important to research things before purchasing them. Always try to buy a dual band device. Also most ISP’s such as Comcast or Cox give you full control over your model. I have Cox. I can do whatever I want with my modem. Love it 

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Fedupguys
Reel Rookie

Re: Suddenly unable to connect to wireless network

Shaymill not all hero’s wear capes. And you are a hero! Thank you!

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Re: Suddenly unable to connect to wireless network

Mine is same watdo I do 

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Re: Suddenly unable to connect to wireless network

I need help will not connect tried everything 4432394311

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DBDukes
Community Streaming Expert

Re: Suddenly unable to connect to wireless network

@Mistyabrams02 

Since you provided no details, the only thing we know is that you are unable to connect to your wireless network. We need a lot more information than that.

What is your Roku model number? Settings > System > About

Assuming that answer points to a 2.4 GHz only device, is your 2.4 GHz network settings 802.11 b/g/n? Or simply g/n rather than b/g/n? If it's g/n and not b/g/n, can you change it back to b/g/n?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

kat59
Newbie

Re: Suddenly unable to connect to wireless network

You rock!  Fixed it no problem.  thanks so much. 

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