Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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renojim
Community Streaming Expert

Re: Suddenly unable to connect to wireless network

ISPs have a lot of nerve.  I have at least a dozen 2.4GHz-only devices.  That's just one reason I'd never use an ISP supplied router.  If you must, put it in bridge mode and get your own.

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TrooperDada326
Roku Guru

Re: Suddenly unable to connect to wireless network

ISP's such as Comcast and Cox give you full control over your gateway by using a mobile app or logging into 168.192.1....

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sd361
Reel Rookie

Re: Suddenly unable to connect to wireless network

Thank you so much! After hours of trying to make our Roku work again, this did the trick very quickly.

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TrooperDada326
Roku Guru

Re: Suddenly unable to connect to wireless network

What did the trick?

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sd361
Reel Rookie

Re: Suddenly unable to connect to wireless network

I was able to switch the settings on our modem to the b/g/n. I have the Xfinity app on my phone, could do it through advanced settings. 

TrooperDada326
Roku Guru

Re: Suddenly unable to connect to wireless network

Great. I have COX which is basically the same thing. Love the ability to have full control over your modem

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MarkBow
Newbie

Re: Suddenly unable to connect to wireless network

I followed the instructions given (THANK YOU very much, by the way).  When I got to the router information pane for my router there were only 2 modes available in drop down to choose from.  B/G  or G-only.  There were no options for B/G/N.  I'm assuming that my router is too old to remain compatible (it's a Netgear WGR614v9).  Does anyone have any insight of this could be my problem before I go and buy a new router? 

AvsGunnar
Community Streaming Expert

Re: Suddenly unable to connect to wireless network

@MarkBow 

That Netgear router is a 2.4ghz-only band router so it will not have the N capability. (that is why n is not showing for you.)  All Roku devices "should" be compatible with any router that has b and g modes available.  Also make sure that you are using a wireless channel between 1 and 11, rather than Auto. (Preferably try 1, 6, or 11.  Roku has disabled 12 and 13 in their software, so will conflict if your router is selecting these channels when set to Auto.)

I would try switching to g-only, then Save your settings and restart both router and Roku.  If Roku device still does not connect, then try the network reset connection within Roku. (Settings..System..Advanced System Settings..Network Connection Reset..Reset Connection).  This will automatically disassociate your AP and give you a fresh connection.  When you go to connect, you may have to press Scan Again a few times to refresh connections).

There are other avenues to try like updating the router firmware and even factory resetting the router (which is what I would do), but this is about a 14 year old router.  You would probably benefit by purchasing a newer router if you want a quick fix.

I would suggest for ease of use to just purchase a dual-band (2.4ghz and 5ghz capable) router.  Until Roku fixes their issues with some Asus routers with a promised future update, I would probably select a TP-Link or another Netgear router. 

To test if your Roku device is working properly, you can always try connecting it to your mobile hotspot (if available to you) on the 2.4ghz band.  If if connects successfully, then issue lies with the router or network setup.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Hsja2uok
Newbie

Re: Suddenly unable to connect to wireless network

I’m am not a tech specialist and I need help. I am ready to cancel Roku and find something else. This is ridiculous that there is no voice support.  I am not interested in becoming my own tech support!

disgruntled and soon to be former roku user

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DBDukes
Community Streaming Expert

Re: Suddenly unable to connect to wireless network

@Hsja2uok 

That is your only post on these forums. You've never said what the issue is. Please describe the issue and we'll try to help.

Provide your Roku model number (Settings > System > About) along with OS/build

What is your ISP?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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