Wi-Fi & connectivity

[Alexandriax]

What did u do to fix It Ours arent work either

We did every things plus out contral isnt working we bought I new one and It is still nor working

[RokuJohnB]

Hi @Alexandriax,

Greetings from the Roku Community!

We want to further investigate this issue that you had with the Roku device or TV since it will not connect to your Wi-Fi. Can you please provide the following information below?

• Did we recently make any changes to your network or network provider?
• How far is your Roku device from your network router?
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John