Wi-Fi & connectivity

[Bri9910]

error message 003 Ive done everything I researched and there hasn’t been any Luck if everything is fine with the network why won’t it update and go back to normal? 

[Kayjays]

Have you tried restarting the roku in settings or unplugged it from power for 30 seconds and then plugged it back in? It fixed mine for a couple of months although today that stopped working for me.

[Bri9910]

Yeah nothing has worked this day 3 of this was working just fine I unplugged the tv and every since it will not connect to internet nor my hotspot 

[RokuJohnB]

Hi @Bri9910 @Kayjays,

Thanks for keeping us posted, and welcome to the Roku Community!

We understand you're unable to update the software of your Roku device or TV. We're happy to help. Please check out this support article here on how to fix Roku streaming device update problems.

If the problem still persists, please keep us posted.

Best regards,
John

[Harambur]

I have a brand new Ultra that I opened recently after I had stored it for 2-3 years.

It is not able to complete the setup because the system detects it has an old firmware release, but it cannot reach the ROKU servers.  I have tried a hot spot and wired ethernet connection with the same 003x error.

Another ROKU Ultra also brand new, but old, updated with no issues.

Is there a way for me to update the firmware via the USB port on the device?  I believe the old firmware on the device has hard coded IPs to ROKU servers that are no longer available.

Thank you.

[Bri9910]

Yes still not working I’ve tried all the steps and still no luck 

[RokuJohnB]

Thanks for the follow-up, @Harambur @Bri9910!

We would like to gather more information regarding this issue that you are encountering. Can you please provide the following information below?

• Did we recently make any changes to your network or network provider?
• Have you tried to restart your modem and router?

Note: Your Roku TV system or streaming player must have a good internet connection to perform a software update. If, for some reason, this connection is unreliable or there is an unexpected outage, your Roku device may be unable to update to the latest software.

We look forward to your responses and gathering your details.

Thanks,
John

[Bri9910]

I’ve Done everything the Same Router Internet working just fine 

[CL39852]

I’m having the same issue. Was yours ever solved?

[cjankowski99]

My Roku is not updating the software tried everything all the steps keeps on coming up error 004 played with this for two hours. Did everything that was suggested could you help