Wi-Fi & connectivity

[emmosher]

I’m having the same issue the tv is less than a year old

[AvsGunnar]

@emmosher 

For RokuTV warranty issues, these are handled through the RokuTV manufacturer, and not Roku.

Here is the resource center (contacts) for the RokuTV manufacturers.

https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

[UnhappyPerson]

wow, how horrible is Roku?  I didn't know it, but wow this is a horrible product.  Please let everyone you know understand that it's a one use product, no customer support, and will be useless in a few months.  We need a good version of Roku, something that has customer support and is lasting... apparently we are seriously not getting that from Roku.  

[RokuKariza-D]

Hi @UnhappyPerson

We're here to help!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[Robison-chris12]

Model 3930X    SN: SO13208AN6LR  ID:TC2-R1027 

[RokuKariza-D]

Hello @Robison-chris12

Thanks for the post.

Please see my post above so we can assist you further.

All the best,
Kariza

[chtroublechgrim]

I have same problem it updated and then I factory reset itself after freezing now I can't set it up or get online ? Help

[renojim]

@chtroublechgrim, we need more information.  Where in the setup process is it failing?  Details would help tremendously.

[Sydnaenae]

Model-8522x

Sn-YK009H791442 (LD7009791442)

SOFTWARE VERSION- 11.5.0 ●BUILD 4312-AN

ISSUE ID- 42-472-164

[RokuKarla]

Hello @Sydnaenae

Thanks for posting in the Roku Community!

I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

Keep us posted with the details.

Regards,
Karla