Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
R-L
Reel Rookie

Roku stick will no longer stay connected

My roku no longer stays connected after I set it up. After I press the reset button, It continues to go through the entire process of setting up. I choose my internet network - it connects successfully then the black screen shows up stating no network fir the roku. 

0 Kudos
1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator

Re: Roku stick will no longer stay connected

Hi @R-L,

Welcome to the Roku Community!

We're glad to assist you with your problem with your Roku streaming stick. How are you powering your Roku streaming stick? We recommend powering it directly from the wall outlet using a power adaptor and not from the back of the TV. You can also try a different power cable, outlet, and adaptor to ensure that it is getting enough power. While doing so, try to restart your modem and router too.

Let us know if it works.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.