I have 4 TV’s. 3 through roku that won’t connect to my wireless. The one smart tv I have that is not through roku is working fine. I can also play XBox. I have unplugged them several times. I have also unplugged my wireless and cable internet box. Anyone else. Can’t find a phone number to help me
Hi @Ricks42879
Thanks for reaching out here in the Community!
Could you provide us with the model number of your Roku devices? These can be found in Settings > System > About. Please also reply here with who your internet service provider is.
We'll be able to further assist you from there.
All the best,
Kariza
What models and model numbers are your 3 Rokus? Roku menu path Settings > System > About on each will tell you.
There are some router setting issues that can prevent establishing Roku wifi connections. And to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/xfinity, Cox, and ATT so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:
If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.
all 3 are roku express. The one i can access right now is 3900X - Roku Express. Was on chat 3 times with roku. They had me do a factory reset and re activate (didn't work). All other (other then Roku) devices continue to work fine. I have a smart TV that is streaming hulu live right now and also an Xbox that is giving me no trouble. I have been streaming 2 years now using ruko with no trouble. Wake up today and they don't work. The last thing that the chat guy could do for me was tell me to contact my ISP. Then they said happy steaming lol
I forgot to mention. I own my router. It is an apple airport. My ISP is MCTV.
Thanks for the post.
If you are currently in contact with our Support team, we would recommend continuing to work with them as they would best be able to assist you moving forward regarding your issue.
Thanks,
Danny